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To be consistent with the process, if reallocation requires a reason why, then transfer should do the same. Right now, we "hacked" internal comments for that purpose but it should have its own reason field.
Examples
Case Numbers
Screenshots
Who reported the issue/ dept./division
Vanessa
Does employee want follow up? If yes:
Email
Phone
The text was updated successfully, but these errors were encountered:
Type of Issue
Enhancement: Add a reason to Transfer
Priority
Low
Platform having issues
Salesforce, CityWorker
Details
To be consistent with the process, if reallocation requires a reason why, then transfer should do the same. Right now, we "hacked" internal comments for that purpose but it should have its own reason field.
Examples
Case Numbers
Screenshots
Who reported the issue/ dept./division
Vanessa
Does employee want follow up? If yes:
Email
Phone
The text was updated successfully, but these errors were encountered: