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While displaying CC, we have observed, in all the latest version, 2/3px width vertical line(of around 20/25px height) below cc text #4529

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krishnakumar-ViewLift opened this issue Jul 12, 2024 · 5 comments

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@krishnakumar-ViewLift
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Environment
  • Link to playable MPD file:
  • Dash.js version:
  • Browser name/version:
  • OS name/version:
Steps to reproduce
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  2. If the bug is intermittent, give a rough frequency if possible
Observed behavior

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Console output
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You may need to enable debug logging in dash.js by calling player.updateSettings({ 'debug': { 'logLevel': dashjs.Debug.LOG_LEVEL_DEBUG }}) if you are using your own page.
Expected behavior

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@krishnakumar-ViewLift
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IMG_3601

IMG_3598

You can see the screenshots. We are using latest version of dash.js and playing the video on Samsung Tizen TV, 2019-2014 tv models.

@krishnakumar-ViewLift krishnakumar-ViewLift changed the title While displaying CC, we have observed, in all the latest version, 2/3px vertical line(of around 20/25px height below cc text While displaying CC, we have observed, in all the latest version, 2/3px width vertical line(of around 20/25px height) below cc text Jul 12, 2024
@nigelmegitt
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Can you share the subtitle file that generates this output?

@krishnakumar-ViewLift
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we don't any external file, and this is live event so cc file is embedded in live stream.
When running on chrome that verticle line not coming. Only on samsung tizen tv.

https://www.livgolfplus.com/event/andalucia-2024

@nigelmegitt
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@krishnakumar-ViewLift Perhaps you could extract the subtitles from a segment where this occurred, and post those?

@dsilhavy
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This sounds like a platform (Samsung Tizen TV) issue rather than a dash.js issue. For WebVTT dash.js uses native rendering functionality of the underlying device by default. I suggest you try the custom rendering functionality as shown here: https://reference.dashif.org/dash.js/latest/samples/captioning/vttjs.html

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