diff --git a/odins_spear/reports/group_users_call_statistics.py b/odins_spear/reports/group_users_call_statistics.py
index 4f1ef3b..8205a5a 100644
--- a/odins_spear/reports/group_users_call_statistics.py
+++ b/odins_spear/reports/group_users_call_statistics.py
@@ -52,9 +52,9 @@ def main(api: object, service_provider_id: str, group_id: str,
             user_services = api.get.user_services(
                 user_id=user["userId"]
             )
-            
+
         except Exception:
-            # attempt 2
+            # attempt 2 in case of connection time out
             try:
                 user_statistics = api.get.users_stats(
                     user["userId"],
@@ -73,19 +73,29 @@ def main(api: object, service_provider_id: str, group_id: str,
                 failed_users.append(user)
                 continue
         
-        user_statistics["servicePackServices"] = [service["serviceName"] for service in user_services["servicePackServices"] if service["assigned"]]
-        
         # Correction for API removing userId if no calls made by user
-        if user_statistics["userId"] is None:
-            user_statistics["userId"] = user["userId"]
+        if not user_statistics:
+            user_statistics = {
+                    "userId": user["userId"],
+                    "total": 0,
+                    "totalAnsweredAndMissed": 0,
+                    "answeredTotal": 0,
+                    "missedTotal": 0,
+                    "busyTotal": 0,
+                    "redirectTotal": 0,
+                    "receivedTotal": 0,
+                    "receivedMissed": 0,
+                    "receivedAnswered": 0,
+                    "placedTotal": 0,
+                    "placedMissed": 0,
+                    "placedAnswered": 0
+                }
+            
+        user_statistics["servicePackServices"] = [service["serviceName"] for service in user_services["servicePackServices"] if service["assigned"]]
         
         user_statistic_record = call_records_statistics.from_dict(user["firstName"], user["lastName"], user["extension"], user_statistics)
         group_users_statistics.append(user_statistic_record)
     
-    # replace none with 0 if data returns None. Output is better if 0 allows user to make use of data better
-    for record in tqdm(group_users_statistics, "Formatting individual stats for each user"):
-        record.replace_none_with_0()
-    
     output_directory = "./os_reports"
     file_name = os.path.join(output_directory, f"{group_id} User Call Statistics - {start_date} to {end_date}.csv")
 
diff --git a/odins_spear/reports/report_utils/report_entities.py b/odins_spear/reports/report_utils/report_entities.py
index f297684..31c452b 100644
--- a/odins_spear/reports/report_utils/report_entities.py
+++ b/odins_spear/reports/report_utils/report_entities.py
@@ -30,13 +30,6 @@ class call_records_statistics:
     placedTotal: str
     placedMissed: str
     placedAnswered: str
-    
-    def replace_none_with_0(self):
-        for field in fields(self):
-            value = getattr(self, field.name)
-            # Replace None with 0
-            if value is None or value == 'None':
-                setattr(self, field.name, 0)
 
     @classmethod
     def from_dict(cls, first_name, last_name, extension, data):