File size exceeds the limitation

[codesmaker]

Hi,

I have OnlyOffice Document Server integrated with Nextcloud. When I try to open big document files in Nextcloud (~70 MB), I get the following error:

Here is what I have in the 'default.json' file:

"FileConverter": {
"converter": {
"maxDownloadBytes": 314572800,
"downloadTimeout": {
"connectionAndInactivity": "2m",
"wholeCycle": "2m"
},
"downloadAttemptMaxCount": 3,
"downloadAttemptDelay": 1000,
"maxprocesscount": 1,
"fontDir": "null",
"presentationThemesDir": "null",
"x2tPath": "null",
"docbuilderPath": "null",
"docbuilderAllFontsPath": "null",
"docbuilderCoreFontsPath": "",
"args": "",
"spawnOptions": {},
"errorfiles": "",
"streamWriterBufferSize": 8388608,
"maxRedeliveredCount": 2,
"inputLimits": [
{
"type": "docx;dotx;docm;dotm",
"zip": {
"uncompressed": "100MB",
"template": ".xml"
}
},
{
"type": "xlsx;xltx;xlsm;xltm",
"zip": {
"uncompressed": "1000MB",
"template": ".xml"
}
},
{
"type": "pptx;ppsx;potx;pptm;ppsm;potm",
"zip": {
"uncompressed": "100MB",
"template": "*.xml"
}
}
]
}

I have no errors in the '/var/log/onlyoffice/documentserver/converter/out.log' or '/var/log/onlyoffice/documentserver/converter/err.log'. Any idea what's causing it?

The OnlyOffice Document Server version is 7.1.1-23 runs on Ubuntu 20.04.

Thanks a lot for your help.

[ShockwaveNN]

I think you need to change nginx

See here

[codesmaker]

Hi @ShockwaveNN ,

I followed what you suggested but unfortunately I'm still getting the same error message. Here is what I did:

#!/usr/bin/env bash

sed -i -e 's/104857600/10485760000/g' /etc/onlyoffice/documentserver-example/production-linux.json

sed -i '9iclient_max_body_size 1000M;' /etc/onlyoffice/documentserver-example/nginx/includes/ds-example.conf
sed -i '16iclient_max_body_size 1000M;' /etc/nginx/nginx.conf

sed -i -e 's/104857600/10485760000/g' /etc/onlyoffice/documentserver/default.json
sed -i -e 's/50MB/5000MB/g' /etc/onlyoffice/documentserver/default.json
sed -i -e 's/300MB/3000MB/g' /etc/onlyoffice/documentserver/default.json

service nginx restart
supervisorctl restart all

Here is my 'default.json' file after the changes:

"FileConverter": {
                "converter": {
                        "maxDownloadBytes": 10485760000,
                        "downloadTimeout": {
                                "connectionAndInactivity": "2m",
                                "wholeCycle": "2m"
                        },
                        "downloadAttemptMaxCount": 3,
                        "downloadAttemptDelay": 1000,
                        "maxprocesscount": 1,
                        "fontDir": "null",
                        "presentationThemesDir": "null",
                        "x2tPath": "null",
                        "docbuilderPath": "null",
                        "docbuilderAllFontsPath": "null",
                        "docbuilderCoreFontsPath": "",
                        "args": "",
                        "spawnOptions": {},
                        "errorfiles": "",
                        "streamWriterBufferSize": 8388608,
                        "maxRedeliveredCount": 2,
                        "inputLimits": [
                                {
                                "type": "docx;dotx;docm;dotm",
                                "zip": {
                                        "uncompressed": "5000MB",
                                        "template": "*.xml"
                                }
                                },
                                {
                                "type": "xlsx;xltx;xlsm;xltm",
                                "zip": {
                                        "uncompressed": "3000MB",
                                        "template": "*.xml"
                                }
                                },
                                {
                                "type": "pptx;ppsx;potx;pptm;ppsm;potm",
                                "zip": {
                                        "uncompressed": "5000MB",
                                        "template": "*.xml"
                                }
                                }
                        ]
                }
        }

I also added ""maxFileSize" and set it to "10485760000" as you can see below but it made no difference.

"services": {
                "CoAuthoring": {
                        "server": {
                                "maxFileSize": 10485760000,
                                "port": 8000,
                                "workerpercpu": 1,
                                "mode": "development",
                                "limits_tempfile_upload": 10485760000,
                                "limits_image_size": 26214400,
                                "limits_image_download_timeout": {
                                        "connectionAndInactivity": "2m",
                                        "wholeCycle": "2m"
                                },

Thanks again for your help.

[ShockwaveNN]

Could you share a file you've tried to open?

[codesmaker]

I'm afraid that I can't because it contains some personal data. I'll try to find a big generic Excel file.

[ShockwaveNN]

Also my collegues inform me that if file is not opened because of limit - you should try to reupload this file once again after limits change

or you could check DocumentServer integrated example (enabled at http://docserver/welcome) and see if via example this file opens fine. In that case - it's not DocumentServer fault

[ShockwaveNN]

This issue was closed due to no response.