"The file size exceeds the limitation set for your server" - on Onlyoffice SNAP version with Nextcloud.

[nicemicro]

I've seen issues opened concerning this problem with different versions of the Onlyoffice document server, such as ONLYOFFICE/DocumentServer#1299, ONLYOFFICE/DocumentServer#685 and ONLYOFFICE/Docker-DocumentServer#354.

However, as I have installed Onlyoffice on my server using the Snap package provided by the snap store, there is no /etc/onlyoffice directory on my system. I am aware of the sudo snap set onlyoffice-ds command which I used to set up the "secret" and the ports required, but I'm not sure if that can be applied on my current situation, and I also have not found any documentation on how to manage that part of the configuration on a server installed from Snap.

Thank you in advance for pointing me towards any resources regarding the issue.

[igwyd]

Hello @nicemicro, we haven't command to change this parameter, but you can change it in the snap config directory here /var/snap/onlyoffice-ds/current/etc/onlyoffice/

[nicemicro]

@igwyd Thank you for the help!
I could find the onlyoffice/documentserver/default.json file, which I have changed according to this closed issue, however, I haven't found var/www/onlyoffice/WebStudio/web.appsettings.config in the snap directory, so I couldn't overcome the "file size exceeds limitation" issue.

[igwyd]

You also need just restart the onlyoffice sudo snap restart onlyoffice-ds.
web.appsettings.config this config in the ONLYOFFICE CommunityServer, not in the ONLYOFFICE documentserver. Are you using CommunityServer as a DMS?

[nicemicro]

@igwyd Thank you, I rebooted the whole VPS, to be sure, but it didn't work. Now, at your suggestion, I have also restated the onlyoffice documentserver snap.
However, I still have the same problem.

I probably got confused here on what guide to follow. These are the things I use:

• Onlyoffice snap 7.2.0 (installed via the sudo snap install onlyoffice-ds command)
• Nextcloud snap 24.0.6snap1 (also installed from the official repository)
• Onlyoffice connector 7.5.8 (installed from the Nextcloud interface)

I have modified the following file: /var/snap/onlyoffice-ds/current/etc/onlyoffice/documentserver/default.json by changing the section at the end to the following (added a zero to the end of maxDownloadBytes, and changed everything to 500 MB under all three uncompressed sections:

"FileConverter": {
                "converter": {
                        "maxDownloadBytes": 1048576000,
                        "downloadTimeout": {
                                "connectionAndInactivity": "2m",
                                "wholeCycle": "2m"
                        },
                        "downloadAttemptMaxCount": 3,
                        "downloadAttemptDelay": 1000,
                        "maxprocesscount": 1,
                        "fontDir": "null",
                        "presentationThemesDir": "null",
                        "x2tPath": "null",
                        "docbuilderPath": "null",
                        "args": "",
                        "spawnOptions": {},
                        "errorfiles": "",
                        "streamWriterBufferSize": 8388608,
                        "maxRedeliveredCount": 2,
                        "inputLimits": [
                                {
                                "type": "docx;dotx;docm;dotm",
                                "zip": {
                                        "uncompressed": "500MB",
                                        "template": "*.xml"
                                }
                                },
                                {
                                "type": "xlsx;xltx;xlsm;xltm",
                                "zip": {
                                        "uncompressed": "500MB",
                                        "template": "*.xml"
                                }
                                },
                                {
                                "type": "pptx;ppsx;potx;pptm;ppsm;potm",
                                "zip": {
                                        "uncompressed": "500MB",
                                        "template": "*.xml"
                                }
                                }
                        ]
                }
        }

Did I follow the wrong guide?

[igwyd]

You did everything right. Old file won't open, re-upload it. If that doesn't help, maybe your file is larger than 500MB in uncompressed? Check it and increase inputLimits.

[nicemicro]

@igwyd Thank you! It worked after re-upload.

I have one last question: will this setting be kept when the Snap package is auto-updated?

[igwyd]

So that the changes are not reset after update, you need to move them to /var/snap/onlyoffice-ds/current/etc/onlyoffice/documentserver/local.json in the same directive. Read more here.

[nicemicro]

Thank you for the kind help!