| copyright | lastupdated | keywords | subcollection | ||
|---|---|---|---|---|---|
|
2020-09-02 |
account settings, delete account, account errors, reassign account, view tags, batch registration, transfer account ownership, upgrade, convert, trial, Lite |
account |
{:external: target="_blank" .external} {:shortdesc: .shortdesc} {:codeblock: .codeblock} {:screen: .screen} {:external: target="_blank" .external} {:faq: data-hd-content-type='faq'} {:support: data-reuse='support'} {:tip: .tip}
{: #accountfaqs}
FAQs for your {{site.data.keyword.cloud}} account might include questions about upgrading an account, reassigning users, resolving account errors, or tagging resources in an account. To find all FAQs for {{site.data.keyword.cloud_notm}}, see our FAQ library. {: shortdesc}
{: #create-account} {: faq}
Go to {{site.data.keyword.Bluemix_notm}}{: external}, and click Create an {{site.data.keyword.Bluemix_notm}} account.
{: #account-error} {: faq}
If you are able to log in to an {{site.data.keyword.Bluemix_notm}} account, go to Support and choose one of the following options.
-
If you have advanced or premium support, click Live chat to talk to an {{site.data.keyword.Bluemix_notm}} support representative.
-
Create a support case by clicking Create a case from the Need more help? section.
After you open the case, an email notification is sent to you. Follow the instructions for further communication.
If you can't log in to an {{site.data.keyword.Bluemix_notm}} account, create an account request{: external}.
{: #updatepayment} {: faq} {: support}
Updating your credit card is just like adding a new one. Go to Payments, and in the Add Payment Method section, enter the billing information for your new card, then click Add credit card.
To switch to a different payment method, select Pay with Other and then click Submit change request. A support case to change your payment method will be created for you.
{: #changeacct} {: faq} {: support}
To upgrade your Lite account, go to Account settings. In the Account Upgrade section, click Add credit card to upgrade to a Pay-As-You-Go account, or click Upgrade for a Subscription account.
See Upgrading your account for more information.
{: #nochange} {: faq}
Yes, when you upgrade to a billable account, you can continue to use the instances you created with your Lite account.
{: #convertacct} {: faq} {: support}
Yes, the following options are available depending on your account type:
- You can convert your trial account to a Lite account by providing the email address that's associated with your IBMid at https://cloud.ibm.com/registration/startUpgradeToLite.
- If you have a feature code from an online course or educational event, you can use it to convert your Lite account to a trial account. Go to the Account settings{: external} page in the console to apply the code to your account.
- To convert your Pay-As-You-Go account to a Subscription account, contact {{site.data.keyword.Bluemix_notm}} Sales{: external}.
{: #freetrial} {: faq}
{{site.data.keyword.Bluemix_notm}} trial accounts are available for faculty and students at accredited academic institutions. To qualify for a trial account, go to Harness the Power of IBM{: external} and validate your institution credentials. Unlike Lite accounts, trial accounts expire after 30 days.
{: #cancelaccount} {: faq} {: support}
We're sad to see you go! If there's any way we can assist you with your account before you go, reach out to us by contacting support.
If you do decide to leave, how you cancel your account depends on your account type. You can check your account type by going to the Account settings page in the console and looking in the Account type section. Only account owners can cancel accounts.
- For Pay-As-You-Go or Subscription accounts, the quickest way to cancel your account is to contact us through live chat or by calling 1-866-325-0045 and selecting the third option. Alternatively, you can open a support case.
- To cancel a Lite account, go to the Account settings page, and click Deactivate account.
{: #slid} {: faq}
Yes, you can use your SoftLayer ID to log in to the console. Go to the login page{: external}, and select SoftLayer ID from the ID list.
{: #cloud-foundry} {: faq}
Cloud Foundry is an open source platform as a service (PaaS) option available through {{site.data.keyword.Bluemix_notm}} Public for building and deploying applications on the cloud. Cloud Foundry organizations and spaces are used to organize resources and apps available within specific regions.
For more information about managing orgs and spaces, see Adding orgs and spaces. And, if you’re interested in learning more about how to provide access to resources in a Cloud Foundry space, see Cloud Foundry access.
{: #move-org-diff-account} {: faq}
Currently, you can't move an org to a different account. However, you can re-create the org with the same credentials in a different account to mimic this functionality. For more information, see Adding orgs and spaces.
{: #whichregions} {: faq}
In a Lite account, you can work in only one region. In a Pay-As-You-Go or Subscription account, you can access all available regions.
{: #whatisliteplan} {: faq}
A Lite plan is a free quota-based service plan. You can use a service Lite plan to build an app without incurring any charges. A Lite plan might be offered on a monthly cycle that is renewed each month or on a one-off usage basis. You can have one instance per Lite plan service. Lite pricing plans are offered in all accounts. For more information about Lite accounts, see Account types.
{: #howmanyapps} {: faq}
In a Lite account, your apps have up to 256 MB of instantaneous runtime memory. You can deploy apps until you use the available Lite account allowance. If you need more memory, upgrade to a billable account to get 512 MB of free instantaneous runtime memory and pay only for what you use over that limit. There's no limit to the number of apps you can build in a billable account.
{: #monthlyquota} {: faq} {: support}
Reaching any quota limit for Lite plan instances suspends the service for that month. Quota limits are per org, not per instance. New instances that are created in the same org reflect any usage from previous instances. The quota limits reset on the first of every month.
You can check your usage by going to Manage > Billing and usage in the console, and selecting Usage. For more information, see Viewing your usage.
{: #resourcelimit} {: faq} {: support}
If you have a billable account, there's no limit to the number of resource groups, orgs, or spaces that you can create within your account. However, if you have a Lite account, you're limited to one org and one resource group.
{: #change-email-prefs} {: faq}
You can change which email notifications you receive for planned events, unplanned events, and announcements in your profile settings.
- In the console, go to Notifications in your profile settings.
- Select whether to receive email notifications for each type of event.
For classic infrastructure services, account owners can also subscribe users to notifications from those services by going to Manage > Account > Notifications.
For more information, see Setting email preferences.
{: #reset-password} {: faq}
To reset your account password, go to the {{site.data.keyword.avatar}} icon 
> Profile and settings in the console. Then, click Change or reset from the Account user information tile.
To reset your VPN password, complete the following steps:
- In the console, go to Manage > Access (IAM), and select Users.
- Select the user.
- From the VPN subnets section, click the Edit icon
to enter a new VPN password. - Click Apply.
{: #remove-pi} {: faq}
To understand how IBM handles your personal information, see the IBM Privacy Statement{: external}. In the Your Rights section, review the information about what you can request to remove. Click the link in the section to submit a request to remove your personal information.
{: #account-deactivated} {: faq} {: support}
Your account might be deactivated for the following reasons:
- For trial accounts, the trial period ended. To reactivate your account, log in to your account and upgrade it to a Pay-As-You-Go account. Your account might take a few days to fully reactivate.
- An authorized user canceled the account.
- The account is suspended. At the discretion of IBM, accounts that violate the acceptable usage behaviors of the {{site.data.keyword.Bluemix_notm}} services can be disabled without notice. Some services can be restored if users correct their usage behaviors after they're notified of the offensive action.
If you believe that your account was deactivated in error, contact support by calling 1-866-325-0045 and selecting the third option.
{: #contactsupport} {: faq}
Click Support from the console menu bar to go to the Support Center. For more information, see Getting support.
{: #accounts-owned} {: faq}
The {{site.data.keyword.cloud_notm}} console header lists all accounts that are affiliated with your login ID, including those you own. You can view your role in each account on the Users page.
You can also find your accounts from the CLI by running the ibmcloud account list command.
{: #account-details} {: faq}
Go to the Account settings page in the console to view the account ID and account type.
{: #switch-between-accounts} {: faq} {: support}
If you have more than one account, you can click your account name in the console menu bar to select another account that you have access to.
{: #bookmark-page-account} {: faq}
You can target URLs for any {{site.data.keyword.Bluemix_notm}} console page to a specific account. If you have multiple accounts, you can bookmark the account-specific URLs to easily access resources in different accounts without having to manually switch between them.
- Switch to the account that you want to target, and go to the Account settings page in the console. In the Account section, find the account ID, such as
a1b2c3d4e5f61234567890fedcba4321. - Go to the console page that you want to bookmark, and add
?bss_account=<account-id>to the URL, replacing<account-id>with the ID from your account. For example:{: screen}https://{DomainName}/billing/usage?bss_account=a1b2c3d4e5f61234567890fedcba4321 - Bookmark the URL in your browser.
{: #switch-account-owners} {: faq} {: support}
You can transfer ownership of individual resources within your account to someone else by using the ibmcloud catalog command. To learn more, see Transferring ownership of a private resource.
To transfer ownership of your entire account, create a support case that requests to make another user in the account the new owner. For more information, see Transferring ownership of your account.
{: #change-profile-settings} {: faq} {: support}
You can change your personal information, such as name, email, or phone number, by going to the {{site.data.keyword.avatar}} icon > Profile and settings in the console. You can't change your IBMid, but you can create a new one if appropriate. The IBMid worldwide help desk is available to help with general ID questions that aren't specific to your {{site.data.keyword.Bluemix_notm}} account.
{: #switch-account-lang} {: faq} {: support}
The language that is used is based on your web browser settings. To view content in your native language, update your browser's language settings.
{: #batch-registration} {:faq}
When you register users for {{site.data.keyword.Bluemix_notm}}, you must register each user individually. {{site.data.keyword.Bluemix_notm}} doesn't support batch registration of users.
Go to {{site.data.keyword.Bluemix}}{: external}, and click Create an {{site.data.keyword.Bluemix_notm}} account. Then, complete the account registration form for each individual user.
{: #know-about-tags} {: faq}
You can use tags to organize and view resources across your account by filtering tags by going to the My resources page. For more information, see Working with tags.
{: #tags-visibility-account} {: faq}
Tags are visible throughout your account. If you have permission to see a resource, you can view all tags that are attached. For more information, see Granting users access to tag resources.
{: #permissions-add-remove-tags} {: faq}
You must have at least the Editor for IAM-enabled resources or the developer role in a Cloud Foundry space on a resource to add or remove tags on that resource. For more information, see Granting users access to tag resources.
{: # delete-tag} {: faq}
Before you can delete a tag, you must remove it from all resources. If you still can't delete it, the tag might be attached to a resource that you don't have permission to view. The same tag can be attached to several resources by different users in the same billing account. Users don't have the same visibility on all resources on the account.
{: #rename-tag} {: faq}
You can't edit the name of a tag. To rename a tag, remove it and reassign the resource with a new tag.
{: #deleteaccount} {: faq}
Contact {{site.data.keyword.Bluemix_notm}} Support{: external} to open a support case and request to delete your account. If you have data that is associated with your old account that you want to move to a new account, include this information in your email.
Data in deleted accounts is not recoverable.