10_ExtraCredit

Extra credit

There are many options to expand on what you've built in the previous modules.

The challenges here are, pick your battle :)

Challenge 1: integrate the bot with other messaging platforms

Why not add more channels your customer can use to reach your customer service? Here are some ideas:

• Facebook Messenger

  See guide here on integrating your Lex bot with Facebook Messenger.

• Slack

  See guide here on integrating your Lex bot with Slack

• Amazon Alexa Skill

  See guide here on exporting your Lex bot to an Alexa skill.

• Kik Messenger

  See guide here on integrating your Lex bot with Kik Messenger.

• Mobile app

  Use AWS Mobile Hub to generate an Android/iOS mobile app that integrates with your Lex chatbot.

• Web app

  Refer to these examples to embed a chatbot in your website powered by Amazon Lex:

  • https://github.com/awslabs/aws-lex-web-ui
  • “Greetings, visitor!” — Engage Your Web Users with Amazon Lex
  • Capturing Voice Input in a Browser and Sending it to Amazon Lex

• Any Messenging service Refer to this blog post to integrate your Lex bot with any messenging service:

  • https://aws.amazon.com/blogs/ai/integrate-your-amazon-lex-bot-with-any-messaging-service/

Challenge 2: make the bot support additional intents

Some ideas:

• Add a Hello intent to greet users and give them guidance on what the bot can help them with. (The bot handler lambda function already has support for this)

• Add a ListInternationalPlans intent to allow users to check what international travel plans they already have on their account. (The bot handler lambda function already has support for this)

• Add a Finish intent to allow users to signal they are done with the conversation (The bot handler lambda function already has support for this)

• Add an intent to describe in more detail how a particular plan works. (you need to update the lambda function to add support for this)

Challenge 3: build a bot for your own customer service use case

What do your customers need help with?