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docs/src/content/docs/cookbook/examples/ecommerce-support-simulator.md

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 - Support Interface: The support side of the interface allows human agents to see which messages require their attention and respond accordingly.
 - Handoff Visibility: Users can observe when a query is handled by AI and when it's transferred to a human agent.
 
-## Getting Started
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 This simulator serves as a practical example of how AI and human support can be integrated effectively in a customer service environment. It demonstrates the potential for enhancing efficiency while maintaining the ability to provide personalized, human touch when necessary.# AI-Powered E-commerce Support Simulator
 
 A demonstration of how AI agents and human support can work together in an e-commerce customer service environment. This project showcases intelligent query routing, multi-agent collaboration, and seamless human integration for complex support scenarios.