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Getting help with BalenaEtcher

There are various ways to get support for Etcher if you experience an issue or have an idea you'd like to share with us.

Documentation

We have answers to a variety of frequently asked questions in the user documentation and also in the FAQs on the Etcher website.

Forums

We have a Discourse forum which is open to everyone, so please come join us :). Drop us a line there and the balena.io staff and community users will be happy to assist. Your question might already be answered, so take a look at the existing threads before opening a new one!

Make sure to mention the following information to help us provide better support:

  • The BalenaEtcher version you're running.

  • The operating system you're running Etcher in.

  • Relevant logging output, if any, from DevTools, which you can open by pressing Ctrl+Shift+I or Cmd+Alt+I depending on your platform.

GitHub

If you encounter an issue or have a suggestion, head on over to BalenaEtcher's issue tracker and if there isn't a ticket covering it, create one.