Change mail to login "use identity login" error

[Erosunad]

I have recently needed to change the Google account I log in with on Calcom, but when I sign in with the new account, I get identity login error, forcing me to keep logging in with the old email address. How can I change the login account on Calcom and login with the new email?

thanks so much for your help

[dosubot[bot]]

Hello @Erosunad! I'm here to help you with any bugs or questions you have. Let's figure this out together!

To change the Google account you use to log in to Cal.com, you need to ensure that the new email address is not already associated with another account in the system. If you encounter an error when trying to log in with a new Google account, it might be due to an email conflict. Cal.com checks if an account already exists with the new email. If it does, an error is returned, indicating a conflict ^[1].

To resolve this, you can try the following steps:

1. Check for Existing Account: Ensure that the new email address is not already linked to another Cal.com account. If it is, you may need to resolve this conflict by either merging accounts or using a different email.

2. Update Email: If the new email is not associated with another account, you can update your existing account's email to the new one. This process involves checking if the email has changed and updating it if no conflict exists ^[1].

3. Identity Provider Settings: Make sure that your identity provider settings allow for email changes. If you are using Cal.com as your identity provider, you may need to confirm your password before the change is processed ^[2].

If these steps do not resolve the issue, you may need to investigate further based on the specific error message you are receiving.

To continue talking to Dosu, mention @dosu.

[Erosunad]

@dosu

Actually, I had linked both accounts on different profiles, but I changed all of their emails. To clarify, I had accounts A, and B. I put the email of account B on account A, and then I changed the email of account B to one that I hadn't used before.

And now, when I log in with the changed emails, it throws that error. The issue is that when I log in with the new emails, I still get that error even though they're no longer set up in the other accounts. I can only log in with the old accounts, but my profile shows the new accounts I've changed for the profile.