diff --git a/app/clients/freshdesk.py b/app/clients/freshdesk.py
index 785096af5a..791bd823e4 100644
--- a/app/clients/freshdesk.py
+++ b/app/clients/freshdesk.py
@@ -40,6 +40,14 @@ def _generate_description(self):
             # the ">" character breaks rendering for the freshdesk preview in slack
             if self.contact.department_org_name:
                 self.contact.department_org_name = self.contact.department_org_name.replace(">", "/")
+            # Add custom limit only if requested
+            daily_email_volume = f"{self.contact.daily_email_volume}"
+            daily_sms_volume = f"{self.contact.daily_sms_volume}"
+            if self.contact.how_many_more_sms:
+                daily_email_volume += f" ({self.contact.how_many_more_email})"
+            if self.contact.how_many_more_sms:
+                daily_sms_volume += f" ({self.contact.how_many_more_sms})"
+
             message = "<br>".join(
                 [
                     f"{self.contact.service_name} just requested to go live.",
@@ -47,8 +55,14 @@ def _generate_description(self):
                     f"- Department/org: {self.contact.department_org_name}",
                     f"- Intended recipients: {self.contact.intended_recipients}",
                     f"- Purpose: {self.contact.main_use_case}",
-                    f"- Notification types: {self.contact.notification_types}",
-                    f"- Expected monthly volume: {self.contact.expected_volume}",
+                    "",
+                    "- Expected email volumes:",
+                    f"- Daily: {daily_email_volume}",
+                    f"- Yearly: {self.contact.annual_email_volume}",
+                    "",
+                    "- Expected SMS volumes:",
+                    f"- Daily: {daily_sms_volume}",
+                    f"- Yearly: {self.contact.annual_sms_volume}",
                     "---",
                     self.contact.service_url,
                 ]
diff --git a/app/user/contact_request.py b/app/user/contact_request.py
index 3473db150a..24970b1844 100644
--- a/app/user/contact_request.py
+++ b/app/user/contact_request.py
@@ -30,6 +30,12 @@ class ContactRequest:
     service_url: str = field(default="")
     notification_types: str = field(default="")
     expected_volume: str = field(default="")
+    daily_email_volume: str = field(default="")
+    annual_email_volume: str = field(default="")
+    daily_sms_volume: str = field(default="")
+    annual_sms_volume: str = field(default="")
+    how_many_more_email: str = field(default="")
+    how_many_more_sms: str = field(default="")
     branding_url: str = field(default="")
     branding_logo_name: str = field(default="")
     alt_text_en: str = field(default="")
diff --git a/tests/app/clients/test_freshdesk.py b/tests/app/clients/test_freshdesk.py
index ae0ada8b7e..36002aca9b 100644
--- a/tests/app/clients/test_freshdesk.py
+++ b/tests/app/clients/test_freshdesk.py
@@ -73,12 +73,19 @@ def match_json(request):
             expected = {
                 "product_id": 42,
                 "subject": "Support Request",
-                "description": "t6 just requested to go live.<br><br>"
+                "description": "t6 just requested to go live.<br>"
+                "<br>"
                 "- Department/org: department_org_name<br>"
                 "- Intended recipients: internal, external, public<br>"
                 "- Purpose: main_use_case<br>"
-                "- Notification types: email, sms<br>"
-                "- Expected monthly volume: 100k+<br>"
+                "<br>"
+                "- Expected email volumes:<br>"
+                "- Daily: above_limit (None)<br>"
+                "- Yearly: within_limit<br>"
+                "<br>"
+                "- Expected SMS volumes:<br>"
+                "- Daily: more_sms (54321)<br>"
+                "- Yearly: above_limit<br>"
                 "---<br>"
                 "http://localhost:6012/services/8624bd36-b70b-4d4b-a459-13e1f4770b92",
                 "email": "test@email.com",
@@ -113,6 +120,12 @@ def match_json(request):
                 "service_url": "http://localhost:6012/services/8624bd36-b70b-4d4b-a459-13e1f4770b92",
                 "notification_types": "email, sms",
                 "expected_volume": "100k+",
+                "daily_email_volume": "above_limit",
+                "annual_email_volume": "within_limit",
+                "daily_sms_volume": "more_sms",
+                "annual_sms_volume": "above_limit",
+                "how_many_more_email": None,
+                "how_many_more_sms": 54321,
             }
             with notify_api.app_context():
                 response = freshdesk.Freshdesk(ContactRequest(**data)).send_ticket()