diff --git a/metadata-ingestion/src/datahub/ingestion/source/slack/slack.py b/metadata-ingestion/src/datahub/ingestion/source/slack/slack.py
index ef7301238e4528..746f71fb0af370 100644
--- a/metadata-ingestion/src/datahub/ingestion/source/slack/slack.py
+++ b/metadata-ingestion/src/datahub/ingestion/source/slack/slack.py
@@ -97,6 +97,7 @@ def __init__(self, ctx: PipelineContext, config: SlackSourceConfig):
         self.rate_limiter = RateLimiter(
             max_calls=self.config.api_requests_per_min, period=60
         )
+        self._use_users_info = False
 
     @classmethod
     def create(cls, config_dict, ctx):
@@ -239,19 +240,31 @@ def get_public_channels(self) -> Iterable[MetadataWorkUnit]:
                 break
 
     def populate_user_profile(self, user_obj: CorpUser) -> None:
+        if not user_obj.slack_id:
+            return
         try:
             # https://api.slack.com/methods/users.profile.get
             with self.rate_limiter:
-                user_profile_res = self.get_slack_client().users_profile_get(
-                    user=user_obj.slack_id
-                )
+                if self._use_users_info:
+                    user_profile_res = self.get_slack_client().users_info(
+                        user=user_obj.slack_id
+                    )
+                    user_profile_res = user_profile_res.get("user", {})
+                else:
+                    user_profile_res = self.get_slack_client().users_profile_get(
+                        user=user_obj.slack_id
+                    )
+            logger.debug(f"User profile: {user_profile_res}")
             user_profile = user_profile_res.get("profile", {})
             user_obj.title = user_profile.get("title")
             user_obj.image_url = user_profile.get("image_192")
             user_obj.phone = user_profile.get("phone")
         except Exception as e:
             if "missing_scope" in str(e):
-                raise e
+                if self._use_users_info:
+                    raise e
+                self._use_users_info = True
+                self.populate_user_profile(user_obj)
             return
 
     def populate_slack_id_from_email(self, user_obj: CorpUser) -> None: