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szabist edited this page Aug 31, 2020 · 71 revisions

Contents

1. First steps

A Sample Application using the Emarsys SDK is available here. The Sample Application provides examples of how you can use the various features of the Emarsys SDK in a real application and what steps are needed e.g. to be able to receive push messages.

1.1 Initialization

To configure the SDK, you should do the following in the onCreate method in the application class:

Note

mobileEngageApplicationCode: is needed if you want to use Mobile Engage features

predictMerchantId: is needed if you want to use Predict features

inAppEventHandler: is needed if you want to handle user actions on the inApp messages

notificationEventHandler: is needed if you want to handle user actions on the push messages

Java
public class SampleApplication extends Application {

private static final String TAG = "SampleApplication";

@Override
public void onCreate() {
super.onCreate();
    EmarsysConfig config = new EmarsysConfig.Builder()
    .application(this)
    .mobileEngageApplicationCode(<applicationCode:String?>)
    .contactFieldId(<contactFieldId: Integer>)
    .predictMerchantId(<predictMerchantId:String?>)
    .inAppEventHandler(getInAppEventHandler())
    .notificationEventHandler(getNotificationEventHandler())
    .build();

    Emarsys.setup(config);
    }
}
Kotlin
class SampleApplication: Application() {

    override fun onCreate() {
    super.onCreate()
    val config = EmarsysConfig.Builder()
    .application(this)
    .mobileEngageApplicationCode(<applicationCode: String?>)
    .contactFieldId(<contactFieldId: Integer>)
    .predictMerchantId(<predictMerchantId:String?>)
    .inAppEventHandler(getInAppEventHandler())
    .notificationEventHandler(getNotificationEventHandler())
    .build()
    Emarsys.setup(config)
    }
}

1.2 CompletionListener

Most calls can receive a completionListener as parameter, that you can use to track our calls. The CompletionListener defines one method:

Java
@Override
public void onCompleted(@Nullable Throwable errorCause) {
    if(errorCause != null){
        Log.e(TAG, error.getMessage(), error);
    }
}

1.3 setContact

After the application setup is finished, you can use setContact method to identify the user with a contactFieldValue. Without setContact all events will be tracked as anonymous usage using anonymous contacts for Mobile Engage and will rely on visitor cookies in case of Predict. Please note that contactFieldValue parameter is required, but the CompletionListener is optional.

Java
Emarsys.setContact(String contactFieldValue, CompletionListener completionListener);
Kotlin
Emarsys.setContact(contactFieldValue: String, completionListener: CompletionListener? = null)

1.4 clearContact

When the user signs out, we should use the clearContact method with the CompletionListener which is optional. The method is going to automatically log in an anonymous user instead of the one leaving.

Note

No need to call clearContact every time, even if the user isn't logged in. Just make sure it is called when the user logs out of the application.

Java
Emarsys.clearContact(CompletionListener completionListener);
Kotlin
Emarsys.clearContact(completionListener: CompletionListener? = null)

1.5 trackCustomEvent

If you want to track custom events, the trackCustomEvent method should be used, where the eventName parameter is required, but the attributes and the CompletionListener are optional.

Java
Emarsys.trackCustomEvent(String eventName, Map<String,String> attributes, CompletionListener completionListener);
Kotlin
Emarsys.trackCustomEvent(eventName: String, attributes: Map<String, String>?, completionListener: CompletionListener? = null)

2. Push

Note

The SDK sends an AppEvent action on every interaction with the push notification. (buttons click or click on the push itself)

Event name is: push:click, and the payload is the whole rootParameters.

If the push also contains an AppEvent, then the callback will be called twice, where the first one will be the push:clicked.

2.1 setPushToken

The Emarsys SDK automatically handles setPushToken for the device and it is recommended to leave this to the SDK. However if you have your custom implementation of MessagingService, please use the setPushToken() method, where CompletionListener parameter is optional, to set the pushToken.

Java
Emarsys.getPush().setPushToken(String pushToken,CompletionListener completionListener);
Kotlin
Emarsys.push.setPushToken(pushToken: String, completionListener: CompletionListener? = null)

2.2 clearPushToken

If you want to remove pushToken for the Contact, please use clearPushToken() method where CompletionListener parameter is optional.

Note

To use clearPushToken you have to disable the automatic setPushTokenHandling, using disableAutomaticPushTokenSending during the setup or the SDK is going to eventually set a new push token automatically. Please consider that in this case, you have to set the push token manually, like in the MyMessagingService example.

Java
Emarsys.getPush().removePushToken(CompletionListener completionListener);
Kotlin
Emarsys.push.removePushToken(completionListener: CompletionListener? = null)

2.3 trackMessageOpen

The Emarsys SDK automatically handles whether the push messages have been opened, however, if you want to track it manually the trackMessageOpen method should be used, where the intent parameter is required but the CompletionListener is optional.

Java
Emarsys.getPush().trackMessageOpen(Intent intent, CompletionListener completionListener);
Kotlin
Emarsys.push.trackMessageOpen(intent: Intent, completionListener: CompletionListener? = null)

2.4 setNotificationEventHandler

In order to react to an event, triggered by a push notification message, you can register for it using the setNotificationEventHandler method.

Java
Emarsys.getPush().setNotificationEventHandler(EventHandler notificationEventHandler);
Kotlin
Emarsys.push.notificationEventHandler(notificationEventHandler: EventHandler)

2.5 setSilentMessageEventHandler

In order to react to an event triggered by the silent message, you can register for it using the setSilentMessageEventHandler method. The eventHandler is a callback for a silent message event.

Java
Emarsys.getPush().setSilentMessageEventHandler(EventHandler silentMessageEventHandler);
Kotlin
Emarsys.push.silentMessageHandler(silentMessageEventHandler: EventHandler)

2.6 setNotificationInformationListener

In case you need information about the received message, you can set your NotificationInformationListener implementation as a callback to our Emarsys.push and we will call the method of the listener with a NotificationInformation object.

Java
Emarsys.getPush().setNotificationInformationListener(NotificationInformationListener notificationInformationListener);
Kotlin
Emarsys.push.notificationInformationListener(notificationInformationListener: NotificationInformationListener)

2.7 setSilentNotificationInformationListener

In case you need information about the received message, you can set your NotificationInformationListener implementation as a callback to our Emarsys.push and we will call the method of the listener with a NotificationInformation object.

Java
Emarsys.getPush().setSilentNotificationInformationListener(NotificationInformationListener silentNotificationInformationListener);
Kotlin
Emarsys.push.silentNotificationInformationListener(silentNotificationInformationListener: NotificationInformationListener)

3. InApp

3.1 Overlay In-App

3.1.1 pause

When a critical activity starts and should not be interrupted by InApp, use pause to pause InApp messages.

Java
Emarsys.getInApp().pause();
Kotlin
Emarsys.inApp.pause()

3.1.2 resume

In order to show inApp messages after being paused, use the resume method.

Java
Emarsys.getInApp().resume();
Kotlin
Emarsys.inApp.resume()

3.1.3 setEventHandler

In order to react to an event, triggered by the InApp message, you can register for it using the setEventHandler method.

Java
Emarsys.getInApp().setEventHandler(EventHandler() {
    
    @Override
    public void handleEvent(String eventName, @Nullable JSONObject payload) {
        ...
    }
});
Kotlin
Emarsys.inApp.setEventHandler { eventName, payload -> ...}

3.2 Inline In-App

In-App message, that takes place in the application's view hierarchy. Multiple inline In-App components are allowed in one screen.

Note The Inline In-App feature is still in pilot phase, please only use it if you have a pilot service order in place! If you need help with piloting, please contact your Client Success Manager @ Emarsys.

3.2.1 Implementation

There are three ways to implement the inline In-App.

  • First way is from XML, this way onAppEventListener, onCompletionListener and onCloseListener cannot be set.
  • Secondly is completely from code, this way it could be set up by its constructor.
  • The last one is the mixed setup, for this the view could be created in XML, then the listeners should be set by code.
3.2.1 loadInAppWithViewId

In order to load the inline In-App, the loadInApp must be called with the corresponding viewId. When the view is created from XML and this value has been set, this call is unnecessary.

Java
InlineInAppView inlineInAppView = new InlineInappView(Context context);
inlineInAppView.loadInApp(String viewId);
Kotlin
val inlineInAppView = InlineInAppView(context: Context)
inlineInAppView.loadInApp(viewId: String)
3.2.2 appEventListener

In order to react to an event triggered from the In-App message, register an onAppEventListener. The onAppEventListener is a callback for an In-App message event.

Java
inlineInAppView.setOnAppEventListener((<String property>, <JSONObject jsonObject>) -> {
            ...
        });
Kotlin
inlineInApp.onAppEventListener = { property: String?, json: jsonObject ->
    ...
}
3.2.3 onCompletionListener

The onCompletionListener is triggered when the inline In-App message is loaded.

Java
inlineInAppView.setOnCompletionListener(<Throwable errorCause> -> {
            ...
        });
Kotlin
inlineInApp.onCompletionListener = CompletionListener { throwable: Throwable? ->
    ...
}
3.2.4 onCloseListener

The onCloseListener is triggered when the close button has been clicked on the inline In-App message.

Java
inlineInAppView.setOnCloseListener(() -> {
    ...
});
Kotlin
inlineInApp.onCloseListener = {
    ...
}

4 Predict

We won't go into the details to introduce how Predict works, and what its capabilities are, rather we aim to explain the mapping between the Predict commands and our interface. Please visit Predict's documentation for more information.

4.1 Initialization

To use the Predict functionality you have to set up your merchantId during the initialization of the SDK. In order to track Predict events, you can use the methods available on our Predict interface.

4.2 trackCart

When you want to track the cart items in the basket, you can call the trackCart method with a list of CartItems. CartItem is an interface that can be used in your application for your own CartItems and then simply use the same items with the SDK.

Java
Emarsys.getPredict().trackCart(List<CartItem> items);
Kotlin
Emarsys.predict.trackCart(items: List<CartItem>)

4.3 trackPurchase

To report a purchase event, you should call trackPurchase with the items purchased and with an orderId.

Java
Emarsys.getPredict().trackPurchase(String orderId, List<CartItem> items);
Kotlin
Emarsys.predict.trackPurchase(orderId: String, items: List<CartItem>)

4.4 trackItemView

If an item was viewed, use the trackItemView method with an itemId as a required parameter.

Java
Emarsys.getPredict().trackItemView(String itemId);
Kotlin
Emarsys.predict.trackItemView(itemId: String)

4.5 trackCategoryView

When the user navigates between the categories, you should call trackCategoryView in every navigation. Be aware to send categoryPath in the required format. Please visit Predict's documentation for more information .

Java
Emarsys.getPredict().trackCategoryView(String categoryPath)
Kotlin
Emarsys.predict.trackCategoryView(categoryPath: String)

4.6 trackSearchTerm

To report search terms entered by the contact, use trackSearchTerm method.

Java
Emarsys.getPredict().trackSearchTerm(String searchTerm)
Kotlin
Emarsys.predict.trackSearchTerm(searchTerm: String)

4.7 trackTag

To track custom tags, use the trackTag method, where, the eventName parameter is required, but the attributes is optional.

Java
Emarsys.getPredict().trackTag(String eventName, Map<String,String> attributes);
Kotlin
Emarsys.predict.trackTag(eventName: String, attributes: Map<String,String>?)

4.8 recommendProducts

With the Emarsys SDK you can ask for product recommendations based on different recommendation logics.

Note

recommendProducts is also going to track the value attached to the logic on the backend, so no additional tracking needed when using recommendations!

4.8.1 recommendationLogic

This is a required parameter of the recommendProducts method.

The currently supported logics are:

  • SEARCH - based on searchTerm
  • CART - based on cartItems
  • RELATED - based on itemViewId
  • CATEGORY - based on categoryPath
  • ALSO_BOUGHT - based on itemViewId
  • POPULAR - based on categoryPath
  • PERSONAL - based on current browsing and activity
  • HOME - based on most recent browsing behaviour

Note

For more information of the recommender logics, please visit [the official documentation].(https://help.emarsys.com/hc/en-us/articles/115004662189-Web-Recommender-logics "The Official Documentation")

You can pass the values to the chosen recommendation logic, but if you leave it empty, the SDK handles it and uses the last tracked values.

4.8.2 recommendationFilters

This is an optional parameter of the recommendProducts method.

You can filter product recommendations with the SDK by building RecommendationFilters. There are two types of filters: Exclude or Include.

In every case there are four types of comparators you can use to compare your chosen field to expectationValue:

  • isValue - checking if the field is matching the value
  • inValues - any of the values has a match with the field
  • hasValue - One of the field values is equal to expectation value (applicable only to fields containing multiple values)
  • overlapsValues - One or more of the field values are found in expectation values (applicable only to fields containing multiple values)

For further information please check the predict documentation.

4.8.3 limit

This is an optional parameter of the recommendProducts method.

You can limit the number of recommended products received by defining a limit. This is an optional parameter, by default its value is 5.

4.8.4 resultListener

This is a required parameter of the recommendProducts method.

The SDK is going to retrieve recommended products via it's resultListener

Java
RecommendationFilter filter = RecommendationFilter.exclude("category").isValue("SHIRT");
List<RecommendationFilter> filters = new ArrayList();
filters.add(filter);

Emarsys.getPredict().recommendProducts(RecommendationLogic.category(), filters, new ResultListener<Try<List<Product>>>() {
    @Override
    public void onResult(@NonNull Try<List<Product>> result) {
        if (result.getResult() != null) {
            List<Product> recommendedProducts = result.getResult();
        }
        
        if (result.getErrorCause() != null) {
            Throwable cause = result.getErrorCause();
            Log.e(TAG, "Error happened: " + cause.getMessage());
        }
    }
});
Kotlin
val filter = RecommendationFilter.exclude("category").isValue("SHIRT")
Emarsys.predict.recommendProducts(RecommendationLogic.category(), listOf(filter)){
    it.result?.let { result ->
        val recommendedProducts = result.result
    }
    it.errorCause?.let { cause ->
        Log.e(TAG, "Error happened: ${cause.message}")
     }
}

4.9 trackRecommendationClick

The Emarsys SDK doesn't track automatically recommendationClicks, so you have to call manually trackRecommendationClick when an interaction happens with any of the recommended products.

Java
Emarsys.getPredict().trackRecommendationClick(Product clickedProduct);
Kotlin
Emarsys.predict.trackRecommendationClick(clickedProduct: Product)

4.10 variants

Variants are used by the HOME and PERSONAL logic types. By adding a list of Strings used as suffixes to logic names, recommendations are grouped by the variants provided.

5. DeepLink

Note

Please check our DeepLink page for more information.

5.1 Handle DeepLink tracking

The Emarsys SDK automatically tracks email link clicks that open the application directly in most use cases, with only one exception: manual tracking is needed when your Activity has onNewIntent overridden. In that case, you can track the deep link using the trackDeepLink method like below:

Java
@Override
protected void onNewIntent(Intent intent) {
    super.onNewIntent(intent);
    Emarsys.trackDeepLink(this, intent, new CompletionListener(){
    
    	 @Override
         public void onCompleted(@Nullable Throwable errorCause) {
         ...               
         }
    );
    }
}
Kotlin
override fun onNewIntent(intent:Intent) {
    super.onNewIntent(intent)
    Emarsys.trackDeepLink(this, intent) {throwable -> ...}
}

6. ApplicationCode and merchantId change

Emarsys SDK provides a solution for applicationCode and merchantId change in a convenient way without restarting the SDK. Please check our Config page for more information.

7. Inbox

Under Development Please be aware that the Inbox feature is under development and therefore should not be included in any SDK integration at present. We estimate that we will be able to accept pilot clients for this feature by Q3 2020.

7.1 Device Centric Inbox

7.1.1 fetchNotifications

In order to receive the inbox content, you can use the fetchNotifications method.

Java
Emarsys.getInbox().fetchNotifications(new ResultListener<Try<NotificationInboxStatus>>() {
    @Override
    public void onResult(@NonNull
    Try<NotificationInboxStatus> result) {
        if (result.getResult() != null) {
            NotificationInboxStatus inboxStatus = result.getResult();
            Log.i(TAG, "Badge count: " + inboxStatus.badgeCount);
        }
        if (result.getErrorCause() != null) {
            Throwable cause = result.getErrorCause();
            Log.e(TAG, "Error happened: " + cause.getMessage());
        }
    }
});
Kotlin
    Emarsys.inbox.fetchNotifications { result ->
        result.result?.let { inboxStatus ->
            Log.i(TAG, "Badge count: ${inboxStatus.badgeCount}")
        }
        result.errorCause?.let {
            Log.e(TAG, "Error happened: ${it.message}")
        }
    }

7.1.2 resetBadgeCount

When your user opened the application inbox, you might want to reset the unread count (badge). To do so, you can use the resetBadgeCount method with an optional CompletionListener.

Java
Emarsys.getInbox().resetBadgeCount(CompletionListener completionListener);
Kotlin
Emarsys.inbox.resetBadgeCount(completionListener: CompletionListener? = null)

7.1.3 trackNotificationOpen

To track the notification opens in inbox, use the following trackNotificationOpen method, where the notification that is being viewed is required, but the CompletionListener is optional.

Java
Emarsys.getInbox().trackNotificationOpen(Notification notification, CompletionListener completionListener);
Kotlin
Emarsys.inbox.trackNotificationOpen(notification: Notification, completionListener: CompletionListener? = null)

7.2 MessageInbox

User centric inbox solution.

7.2.1 fetchMessages

In order to receive the messageInbox content, you can use the fetchMessages method.

Java
Emarsys.getMessageInbox().fetchMessages(result -> {
    if (result.getResult() != null) {
        InboxResult inboxResult = result.getResult();
        Log.i(TAG, "Inbox result: " + inboxResult.toString());
    }
    if (result.getErrorCause() != null) {
        Throwable cause = result.getErrorCause();
        Log.e(TAG, "Error happened: " + cause.getMessage());
    }
});
Kotlin
Emarsys.messageInbox.fetchMessages {
    it.result?.let { notificationStatus ->
        notificationStatus.messages.forEach { notification ->
            Log.i(TAG, "Messages: ${notification.title}")
        }
    }
    it.errorCause?.let { cause ->
        Log.e("Error fetching messages: ${cause.message}")
    }
}

7.2.2 addTag

To label a message with a tag, you can use addTag method. (for example: "READ", "SEEN" etc)

Java
Emarsys.getMessageInbox().addTag(String tag, String messageId, CompletionListener completionListener);
Kotlin
Emarsys.messageInbox.addTag(tag: String, message: String, completionListener: CompletionListener? = null);

7.2.3 removeTag

To remove a label from a message, you can use removeTag method.

Java
Emarsys.getMessageInbox().removeTag(String tag, String messageId, CompletionListener completionListener? = null);
Kotlin
Emarsys.messageInbox.removeTag(tag: String, message: String, completionListener: CompletionListener);

8. Geofence

PILOT VERSION

Note The Geofence feature is still in pilot phase, please only use it if you have a pilot service order in place! If you need help with piloting, please contact István Szabó, PM of SDK @ Emarsys.

Geofence makes it available to trigger certain actions based on the users location. When the user enters a predefined region (represented by latitude, longitude and radius) EmarsysSDK fires a customEvent which can trigger an action, for example a push notification. This requires permission for background locations from the user.

Note

Based on our experiences so far, the accuracy of geofencing is inconsistent and can be different based on device types and the environment of usage. We recommend to use at least 100m of radius, to ensure that the triggers happen. Based on the Android documentation only 100 geofences/app can be used, so please be aware that our current geofencing solution only works well when there are no other geofencing solution used by the application.

Requirements

For the location permissions the applications AndroidManifest.xml must be extended with the following permissions:

<uses-permission android:name="android.permission.ACCESS_BACKGROUND_LOCATION" />
<uses-permission android:name="android.permission.ACCESS_FINE_LOCATION" />

Make sure that your app is requesting the required permissions from the user.

8.1 enable

The enable method is responsible for the activation of this feature

Java
Emarsys.getGeofence().enable(CompletionListener completionListener);
Kotlin
Emarsys.geofence.enable(completionListener: CompletionListener? = null)

8.2 disable

The disable method is responsible for disabling this feature

Java
Emarsys.getGeofence().disable();
Kotlin
Emarsys.geofence.disable()

8.3 isEnabled

The isEnabled method returns if the geofencing is currently enabled or not

Java
Emarsys.getGeofence().isEnabled();
Kotlin
Emarsys.geofence.isEnabled()

8.4 setEventHandler

In order to react to an event triggered by a geofence, you can register for it using the setEventHandler method. The eventHandler is a callback for a Geofence event.

Java
Emarsys.getGeofence().setGeofenceEventHandler(EventHandler geofenceEventHandler);
Kotlin
Emarsys.geofence.geofenceEventHandler(geofenceEventHandler: EventHandler)
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