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Add Twitter to Freshdesk #1026

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mattbk opened this issue Mar 28, 2017 · 7 comments
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Add Twitter to Freshdesk #1026

mattbk opened this issue Mar 28, 2017 · 7 comments
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@mattbk
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mattbk commented Mar 28, 2017 •
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I think we can do this on our plan (#928, https://freshdesk.com/pricing)? https://support.freshdesk.com/support/articles/195544-adding-a-customized-twitter-stream-to-your-freshdesk

This would lump the support channels together, so I don't need to have a feed in Tweetdeck open for Gratipay.
@mattbk mattbk added the Support label Mar 28, 2017
@chadwhitacre
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I believe we used to do this. Do we funnel Facebook in there as well?

@mattbk
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mattbk commented Mar 28, 2017

Doesn't look like it. I don't have a "Social" tab.

@chadwhitacre
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@mattbk Do you have perms to do this?

@chadwhitacre
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Okay.

@mattbk
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mattbk commented Mar 28, 2017

No, I'm not admin.

@chadwhitacre
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@mattbk Try now? I've upped your perms.

screen shot 2017-03-29 at 8 49 10 am

@mattbk
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mattbk commented Mar 29, 2017

Can access! Playing with auto-ticketing, will adjust as needed. Closing for now.

@mattbk mattbk closed this as completed Mar 29, 2017
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@chadwhitacre @mattbk