investigate PayPal denials

[chadwhitacre]

We've had a regular trickle of denials for our masspay payouts—shooting from the hip, 10%. Now with #734 we're seeing 50%! 🙀

https://gratipay.freshdesk.com/helpdesk/tickets/5353

What the heck is that about?

[rohitpaulk]

Hmm, do we send out emails to users when this happens?

[chadwhitacre]

Back down to nine out of 67 (13.4%) this week. Are we resending to those folks?

[chadwhitacre]

Hmm, do we send out emails to users when this happens?

I'm not sure that we do. We should if we don't ... new ticket?

[chadwhitacre]

https://www.paypal.com/us/cgi-bin/webscr?cmd=_history-details&info=pXx1llQAxA8DhXVnzmdd75PnXTn0j7WxghhBYvBQrfuPE2gYMb1FlNU_ZMi

Your payment was returned because it was not claimed by the recipient for 30 days. Here are some possible reasons that the payment was not accepted: The payment was sent to the wrong email address. The recipient didn't accept the payment, or the recipient's PayPal account is not confirmed. Contact the recipient to confirm you have the correct email address.

[chadwhitacre]

(The recipient of this payment is Unregistered)

https://www.paypal.com/us/cgi-bin/webscr?cmd=_history-details&info=THqwE9VrA1RwTjB1V6bt7juOO_5fPNn-JKmFSehdHJrqDk9_7LDB3aKHTPy

[chadwhitacre]

See also: gratipay/gratipay.com#4136.

[chadwhitacre]

Bringing over from #674:

E.g. from #673:

Makes me nervous. Are we accounting for this properly?

[chadwhitacre]

From a customer:

PayPal decided to lump [us] in with software sharing sites awhile back and decided to cut ties. That means the PayPal bits stopped working, and that's how we were receiving payouts from Gratipay.

In other words, this leads into #305. 😞

[chadwhitacre]

Are we accounting for this properly?

Yes, afaict. After a failed payout the balance stays the same and carries forward. E.g.: