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f00b4r edited this page Jun 28, 2013 · 12 revisions

Misc / unsorted

  • How do i report an issue?: Click here.

  • Is PlexConnect free?: Yes, although we are thinking about a beer process for donations as it has been requested by a number of users.

  • What ATV generations do you support?: The ATV2 and ATV3.

  • Can i use PlexConnect without a jailbreak?: Yes, most users only need to install PlexConnect on their supported device, change the ATV's DNS server setting to point to the PlexConnect machine and they are up and running.

  • Will PlexConnect run on my device?: See here for supported devices

  • Can i run PlexConnect on a different port number?: You need to run on port 80, as this is what the ATV expects. If you are already running a web server on port 80 then either: (i) disable it (ii) change the port number you current web server is using (iii) disable the PlexConnect web server then setup a virtual host and reverse proxy on your current web server

  • Can i run PlexConnect on a different machine to the one running my Plex media server (PMS)?: Yes.

  • What ATV firmwares do you support (and why not pre 5.0)?: Firmwares 5.0-5.2.1 are supported (pre 5.0 firmwares are not supported as they do not have a dedicated 'Trailers' application).

  • What is the latest version of PlexConnect and where can I download it? The latest point release can always be found here.

  • Are there plans for standalone application installers rather than source code?: Yes, we are looking at the options for this.

  • *Can i run PlexConnect as a daemon (nix) or service (windows)? Official support for this is planned but until then there are some workarounds posted by users in the forums.

  • Do you have a roadmap I can see? Yes click here

  • Do i need to install Python and what versions are supported?: On OSX Python comes preinstalled, although if running Snow Leopard please install Python 2.x (minimum 2.7) to avoid some metadata issues (it will be automatically installed alongside the preinstalled default). If you are running Windows you will need to install the series 2.x version of Python, ensuring it is 2.7+ or greater. NB Python 3.x is not supported.

  • I have multiple ATV's in my house, will PlexConnect work?: We believe, from user testing and feedback, this now works.

  • I have multiple Plex media servers in my house, will PlexConnect work?: Yes (but you may have to specify which PMS to use (see advanced settings guide). You may also need to go to PlexMedia Server web -> Settings -> myPlex and uncheck "Require authentication on local networks" if you find you have problems - at least until MyPlex support is added).

  • I miss being able to use the ATV's trailers application/Can I use PlexConnect with on of the other ATV apps?: You can always install the IMDB trailers channel on your PMS (it is one of the channels that is currently working with PlexConnect). PlexConnect is only designed to reuse the trailers app for a number of reasons, e.g. it supports the playback of iTunes DRM'ed files.

  • Can i use the iOS/Android Plex client to control PlexConnect?: No.

anything DNS

  • I use services such as Unblock-US to access regionally restricted content, will PlexConnect still work?: Yes, just set the "ip_dnsmaster" IP in the "Settings.cfg" file (generated on first run) to your unblock service's IP.

  • The other applications on my ATV are working much slower after i setup PlexConnect: Change the "ip_dnsmaster" IP in the "Settings.cfg" file (this is generated on the first clean shutdown of PlexConnect) to your ISP's DNS server IP (it is set to Google's DNS server by default; for some users this may cause slowness on the other native applications as it masks your geographical location to content delivery networks)

GUI / look&feel

  • Can i view the TV section in list/grid format?: Yes you can switch between list and grid view in the settings screen on the ATV.

  • Can i view the movie section in list/grid format?: Yes you can switch between list and grid view in the settings screen on the ATV.

  • I like the actors thumbnails but why do i only get them for some actors?: PlexConnect will download thumbs that are available, for those that are not it uses a generic icon. If you are not seeing any try changing the priority for your metadata agents in PMS.

  • Can i manually change the watched/unwatched status of a file?: Yes, hold down select to do this. This can be done on movies, TV episodes, TV seasons or TV shows.

  • Can i change the Trailer icon to a PlexConnect one?: This is only possible if you have a jailbroken ATV. If you want to try then click here.

  • Why can i not have wrap around scrolling on the ATV menus: This is a limitation of the ATV firmware.

  • Is PlexConnect available in my language: PlexConnect is currently only available in English, once the features have stabilised a bit we plan to add the ability to have other languages.

Playback

  • My videos all play back in stereo: Ensure you are running version 0.9.7.27 or greater of the Plex media server (PMS) and ensure you enable "Dolby Digital during AirPlay" under the PMS advanced preferences.

  • I am unable to playback TS video files: This is a known issue and will be fixed in version 0.2.

  • Can i choose between different audio tracks?: Yes, on the pre-play screen.

  • Does PlexConnect support DTS audio?: No because the ATV firmware does not natively support it.

  • Can i choose between different subtitles?: Yes, on the pre-play screen.

  • Can i change the subtitles size?: Yes, you can make them bigger or smaller in the settings screen. NB this only applies to subtitles that get transcoded. For those that get direct played, you will have to wait for the release of iOS 7 for control over their size.

  • Can i force a certain quality for transcoded media?: Yes, you change this in the settings screen on the ATV.

  • Can i playback DRM'ed video files i bought with iTunes?: Yes, because it uses the ATV's native media player, PlexConnect is capable of playing video content that you have bought in iTunes.

  • Does PlexConnect support ISO or Video_TS playback No (most Plex clients do not support this).

  • Does PlexConnect support 24p frame rate playback for films No, because the ATV's native player does not support this.

  • Can PlexConnect output 3D content?: Yes, see this post for details.

  • Do stacked files work?: Support for stacked files, where a film is split into multiple parts, is not yet available. We plan to add support for this in the future.

  • I have multiple versions of the same episode or film, why does this make PlexConnect crash when i try to play one? Support for choosing which file to play when you have multiple versions of the same film/episode is not yet available, testing shows that currently it is a bit hit or miss as to whether the file will play. We do plan to add support for selecting the file as on the desktop client.

Plex Sections / Plugins / Channels

  • My Plex Music section does not work: Music section support is highly experimental so do not expect it to work at the moment).

  • My Plex Home Movies section does not work: Please update to the latest source code, if you are still having an issue then please report it in the forums.

  • One of my channels i have installed on my Plex Media Server does not work: Channels are not yet supported, although a number of them do work. Once we get channels working please do not report any problems with channels unless you have tested that they work fully on the Plex desktop client first.

  • The Aperture plugin does not work: This is a known issue.

  • The Photo plugin does not work on my Linux based device: This is a known issue (it was only configured to work with iPhoto and Windows).

  • The iTunes audio plugin does not work: This is a known issue.

  • The iTunes video plugin does not work: This is a known issue.

Shared content

  • Is MyPlex / shared content supported?: Not currently but we will be implementing support.

  • Is using a PMS that is not on my LAN supported?: Until MyPlex support is implemented the answer is no; there are ways to get it working if you search the forum but it will likely keep breaking if you have a dynamic IP.

  • Content played back using PlexConnect does not show up in the new "now playing feature": Support for this will come with the MyPlex implementation.

© 2020 PlexConnect Team

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