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FAQ.md

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How to report crash issues?

  • Learn to use GDB (or see Arch Wiki if you can't stand seeing the Ubuntu logo)
  • Preferably, build tuntox and c-toxcore from source
  • run tuntox with -d -d -d switch (yes, three times) on both sides (client and server)
  • Try reproducing the problem
  • Type backtrace full in gdb console when it crashes
  • Paste full debug output including gdb output in your issue. Don't forget to paste log from the other side (eg. from a client when you're reporting a server crash).
  • Describe exactly how you reproduced the problem. Preferably try reproducing it again.

How to report non-crash issues?

  • Make sure you're running the latest version
  • run tuntox with -d -d -d switch (yes, three times):
tuntox -d -d -d -i ABDE4CF4541C27DBE36A812FF6752F71A9F44D1CF917CE489B30CC3D742500039B86C14F85F9
  • Try reproducing the problem and note approximate date/time of the problem, so that logs can be cross-referenced
  • Depending on the nature of the problem, logs from both server and client may be needed
  • Describe exactly how you reproduced the problem. Preferably try reproducing it again.

Why is my connection slow?

The actual p2p connection is made by the c-toxcore library. The way it works is: it tries to establish a direct connection between peers and falls back to TCP relays if that's impossible.

The direct connection code doesn't see much work and c-toxcore sometimes uses a TCP relay even when both peers have a public IP address and can reach each other directly.

Also please note that sometimes the connection improves after a few minutes as the peers discover each other.

You're going to get the best connection if you see the following message on the client:

2018-03-24 08:59:21: [INFO]     Friend request accepted (An UDP connection has been established)!

The connection is likely to have worse latency when you see the following:

2018-03-24 08:57:21: [INFO]     Friend request accepted (A TCP connection has been established (via TCP relay))!

There's, however, a chance that it will upgrade to UDP after a few minutes:

2018-03-24 10:17:06: [INFO]     Friend connection status changed to: An UDP connection has been established

I have a direct UDP connection. Why isn't my connection faster?

Wait until gjedeer#41 is implemented. This change should improve speed and latency in the 10 Mbit/s+ range.

Is your website a joke?

You're a joke for not using NoScript.