Product image issue: upgrade magento 2.2.7 to 2.3.0.

[Userr017]

Product image issue when upgrade magento 2.2.7 to 2.3.0.

I have two stores (id_1) and (id_2) and with different language.

Issue (id_1): Every category page is only Magento 2 default product image for all products. No anything real product images what is added to products. How fix this issue? Everything works well in the store (id_2) without any problems.

Preconditions (*)

1. Magento 2.3.0
2. PHP 7.1
3. No sample data

Steps to reproduce (*)

1. Upgrade magento 2.2.7 to 2.3.0 using script https://raw.githubusercontent.com/magento/magento2/2.3.0/dev/tools/UpgradeScripts/pre_composer_update_2.3.php

Execution of commands:

• php -f pre_composer_update_2.3.php -- --root='<path/to/magento/install/dir>' --repo=https://repo.magento.com/
• composer update
• rm -rf pub/static/adminhtml/ pub/static/frontend/ pub/static/_cache/ pub/static/_requirejs/ var/generation/* var/di/* var/cache/*
• php bin/magento setup:upgrade, setup:di:compile, setup:static-content:deploy -f, setup:static-content:deploy fi_FI -f, indexer:reindex, cache:flush

Expected result (*)

1. The category page should see the product images of what is set for products. This is now only in the store (id_2).

Actual result (*)

1. The category page is only Magento 2 default product image for all products. No anything real product images what is added to products. Store (id_1)

Also tested and doesn't work:

• Restore old backup and upgrade again Magento 2.2.7 to 2.3.0
• disable all custom modules and theme
• enable magento 2 luma theme
• Command: bin/magento catalog:images:resize
• Pub and media folder added permission 777

I do not find anything solution for this so it is magento 2.3.0 multi-store issue? Because everything works well with magento 2.2.7.

[magento-engcom-team]

Hi @Userr017. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento-engcom-team give me $VERSION instance

where $VERSION is version tags (starting from 2.2.0+) or develop branches (for example: 2.3-develop).
For more details, please, review the Magento Contributor Assistant documentation.

@Userr017 do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

[Userr017]

If need more details. Please give me someone magento 2 developer your email address so i send for you my website link. Thanks

[uurtsaikh0904]

Hello there,

I am having a similar issue.
We updated the Magento 2.2.2 to Magento 2.3.0.

The issue we are having is that the old products, which were created when we were using Magento 2.2.2, are having a problem when we update them.

The new products are fine, but the old products have a problem.

Here is additional information from my client:

I've added photos to a number of products lately, and with most of them, while I've been able to change the product page, in the website search the thumbnail image has not changed, and in the backend, the thumbnails are either blank or are still the previous image, if that image has not been deleted.

Thanks,
Tom

[magento-engcom-team]

Hi @GovindaSharma. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

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[magento-engcom-team]

Hi @engcom-backlog-nazar. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.3-develop branch

  Details

  - Add the comment @magento-engcom-team give me 2.3-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 5. Verify that the issue is reproducible on 2.2-develop branch.

  Details

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  - If the issue is reproducible on 2.2-develop branch, please add the label Reproduced on 2.2.x

• 6. Add label Issue: Confirmed once verification is complete.

• 7. Make sure that automatic system confirms that report has been added to the backlog.

[ghost]

Hi @Userr017 thank you for you report, i'm closing this as duplicate to this -> #19710