diff --git a/.k8s/live/api-sandbox/app-config.yaml b/.k8s/live/api-sandbox/app-config.yaml
index 4d7b9cbfa1..0e346feeda 100644
--- a/.k8s/live/api-sandbox/app-config.yaml
+++ b/.k8s/live/api-sandbox/app-config.yaml
@@ -18,6 +18,5 @@ data:
   SETTINGS__AWS__POLL_MESSAGE_COUNT: '10'
   SETTINGS__AWS__POLL_MESSAGE_WAIT_TIME: '0'
   SETTINGS__AWS__S3__REGION: 'eu-west-2'
-  SURVEY_MONKEY_COLLECTOR_ID: '330288407'
   LAA_FEE_CALCULATOR_HOST: https://laa-fee-calculator.service.justice.gov.uk/api/v1
   ALLOW_FUTURE_DATES: 'true'
diff --git a/.k8s/live/production/app-config.yaml b/.k8s/live/production/app-config.yaml
index 48da81dc5c..e9ac74e5e4 100644
--- a/.k8s/live/production/app-config.yaml
+++ b/.k8s/live/production/app-config.yaml
@@ -19,7 +19,6 @@ data:
   SETTINGS__AWS__POLL_MESSAGE_COUNT: '10'
   SETTINGS__AWS__POLL_MESSAGE_WAIT_TIME: '0'
   SETTINGS__AWS__S3__REGION: 'eu-west-2'
-  SURVEY_MONKEY_COLLECTOR_ID: '330288407'
   SURVEY_MONKEY_COURT_DATA_COLLECTOR_ID: '330346602'
   LAA_FEE_CALCULATOR_HOST: https://laa-fee-calculator.service.justice.gov.uk/api/v1
   ALLOW_FUTURE_DATES: 'false'
diff --git a/.k8s/live/staging/app-config.yaml b/.k8s/live/staging/app-config.yaml
index 1ff9ce33c3..fcd8639804 100644
--- a/.k8s/live/staging/app-config.yaml
+++ b/.k8s/live/staging/app-config.yaml
@@ -19,7 +19,6 @@ data:
   SETTINGS__AWS__POLL_MESSAGE_COUNT: '10'
   SETTINGS__AWS__POLL_MESSAGE_WAIT_TIME: '0'
   SETTINGS__AWS__S3__REGION: 'eu-west-2'
-  SURVEY_MONKEY_COLLECTOR_ID: '330289923'
   SURVEY_MONKEY_COURT_DATA_COLLECTOR_ID: '330346602'
   LAA_FEE_CALCULATOR_HOST: https://staging.laa-fee-calculator.service.justice.gov.uk/api/v1
   ALLOW_FUTURE_DATES: 'false'
diff --git a/app/controllers/feedback_controller.rb b/app/controllers/feedback_controller.rb
index 3105da276f..5ed878a8bc 100644
--- a/app/controllers/feedback_controller.rb
+++ b/app/controllers/feedback_controller.rb
@@ -1,7 +1,6 @@
 class FeedbackController < ApplicationController
   skip_load_and_authorize_resource only: %i[new create]
   before_action :suppress_hotline_link
-  before_action :setup_page
 
   def new
     @feedback = Feedback.new(type:, referrer: referrer_path)
@@ -21,13 +20,7 @@ def create
 
   private
 
-  def sender
-    if params['feedback']['type'] == 'feedback' && !Settings.zendesk_feedback_enabled?
-      SurveyMonkeySender::Feedback
-    else
-      ZendeskSender
-    end
-  end
+  def sender = ZendeskSender
 
   def type
     %w[feedback bug_report].include?(params[:type]) ? params[:type] : 'feedback'
@@ -70,8 +63,4 @@ def feedback_params
       reason: []
     )
   end
-
-  def setup_page
-    @feedback_form = FeedbackForm.new if type == 'feedback'
-  end
 end
diff --git a/app/forms/feedback_form.rb b/app/forms/feedback_form.rb
deleted file mode 100644
index 1fb217bfa5..0000000000
--- a/app/forms/feedback_form.rb
+++ /dev/null
@@ -1,68 +0,0 @@
-class FeedbackForm
-  Section = Struct.new(:id, :format, :answers)
-  Answer = Struct.new(:key, :label, :id, :other) do
-    def formatted_id
-      return { id:, other: true } if other
-
-      id
-    end
-  end
-
-  def name = :feedback
-  def id = 26_019_002
-  def collector = :feedback
-
-  def template
-    {
-      tasks: template_for(tasks),
-      ratings: template_for(ratings),
-      reasons: template_for(reasons),
-      comments: { id: 62_469_815, format: :text }
-    }
-  end
-
-  def tasks
-    Section.new(
-      62_469_808, :radio,
-      [
-        Answer.new('3', 'Yes', 519_552_297),
-        Answer.new('2', 'No', 519_552_298),
-        Answer.new('1', 'Partially', 519_552_299)
-      ]
-    )
-  end
-
-  def ratings
-    Section.new(
-      62_469_811, :radio,
-      [
-        Answer.new('5', 'Very satisfied', 519_552_314),
-        Answer.new('4', 'Satisfied', 519_552_335),
-        Answer.new('3', 'Neither satisfied nor dissatisfied', 519_552_315),
-        Answer.new('2', 'Dissatisfied', 519_552_316),
-        Answer.new('1', 'Very dissatisfied', 519_552_317)
-      ]
-    )
-  end
-
-  def reasons
-    Section.new(
-      62_469_839, :checkboxes,
-      [
-        Answer.new('3', 'Submit a LGFS claim', 519_552_475),
-        Answer.new('2', 'Submit an AGFS claim', 519_552_476),
-        Answer.new('1', 'Other (please specify)', 519_552_477, other: true)
-      ]
-    )
-  end
-
-  private
-
-  def template_for(section)
-    {
-      id: section.id,
-      format: section.format,
-      answers: section.answers.to_h { |answer| [answer.key, answer.formatted_id] }
-    }
-  end
-end
diff --git a/app/models/feedback.rb b/app/models/feedback.rb
index 7c0a01b18c..33d296cc40 100644
--- a/app/models/feedback.rb
+++ b/app/models/feedback.rb
@@ -3,10 +3,9 @@ class Feedback
   include ActiveModel::Validations
 
   attr_accessor :email, :referrer, :user_agent, :type,
-                :event, :outcome, :case_number,
-                :task, :rating, :comment, :reason, :other_reason, :response_message
+                :event, :outcome, :case_number, :response_message
 
-  validates :type, inclusion: { in: %w[feedback bug_report] }
+  validates :type, inclusion: { in: %w[bug_report] }
   validates :event, :outcome, presence: true, if: -> { is?(:bug_report) }
 
   def initialize(attributes = {})
diff --git a/app/services/survey_monkey_sender/feedback.rb b/app/services/survey_monkey_sender/feedback.rb
deleted file mode 100644
index 1a3144f0a4..0000000000
--- a/app/services/survey_monkey_sender/feedback.rb
+++ /dev/null
@@ -1,22 +0,0 @@
-module SurveyMonkeySender
-  class Feedback < Base
-    private
-
-    def page_name = :feedback
-
-    def payload
-      {
-        tasks: @answers.task,
-        ratings: @answers.rating,
-        comments: @answers.comment,
-        reasons: reasons(@answers.reason, @answers.other_reason)
-      }.compact_blank
-    end
-
-    def reasons(reason, other_reason)
-      return if reason.blank?
-
-      reason + [{ other: other_reason }]
-    end
-  end
-end
diff --git a/app/views/feedback/feedback.html.haml b/app/views/feedback/feedback.html.haml
index c43e0ffaa1..e69e646364 100644
--- a/app/views/feedback/feedback.html.haml
+++ b/app/views/feedback/feedback.html.haml
@@ -1,46 +1,16 @@
 = content_for :page_title, flush: true do
   = t('.page_title')
 
-= render partial: 'layouts/header', locals: { page_heading: t('.page_heading') }
-
-.govuk-grid-row
-  .govuk-grid-column-two-thirds
-    = form_for @feedback, url: feedback_index_path(email: params[:email]), html: { novalidate: 'novalidate' } do |f|
-      = f.hidden_field :type
-      = f.hidden_field :referrer
-      = hidden_field_tag 'ga_client_id', '', class: 'ga-client-id'
-
-      = f.govuk_error_summary
-
-      = govuk_inset_text do
-        %p
-          = t('.callout')
-          = render partial: 'feedback/claim_edit_alert' if referrer_is_claim?(@feedback.referrer)
-
-      = f.govuk_radio_buttons_fieldset :task, legend: { text: t('.task_legend'), size: 'm' } do
-        - @feedback_form.tasks.answers.map do |task|
-          = f.govuk_radio_button :task, task.key, label: { text: task.label } do
-            - if task.label.eql?('No') || task.label.eql?('Partially')
-              %p.govuk-body{class: 'govuk-!-margin-bottom-6'}
-                = t('.report_fault_html', bug_report_link: new_feedback_path(type: 'bug_report'))
-
-      = f.govuk_collection_radio_buttons :rating,
-        @feedback_form.ratings.answers, :key, :label,
-        legend: { text: t('.rating') }
-
-      = f.govuk_text_area :comment,
-        label: { text: t('.comment'), size: 'm' },
-        hint: { text: t('.comment_hint') }
-
-      = f.govuk_check_boxes_fieldset :reason, legend: { text: t('.reason'), size: "m" } do
-
-        - @feedback_form.reasons.answers.map do |reason|
-          = f.govuk_check_box :reason,
-            reason.key,
-            label: { text: reason.label } do
-
-            - if reason.other
-              = f.govuk_text_field :other_reason,
-                label: { text: t('.reason_other') }
-
-      = f.govuk_submit(t('.send'))
+- title(t('.page_heading')) unless content_for?(:page_title)
+
+= javascript_tag nonce: true, id: 'ss-embed-2909982' do
+  :plain
+    (function(d,w){
+      var s,ss;
+      ss=d.createElement('script');
+      ss.type='text/javascript';
+      ss.async=true;
+      ss.src=('https:'==d.location.protocol?'https://':'http://')+'www.smartsurvey.co.uk/s/embed/2909982/js/';
+      s=d.getElementsByTagName('script')[0];
+      s.parentNode.insertBefore(ss, s);
+    })(document,window);
diff --git a/config/initializers/survey_monkey.rb b/config/initializers/survey_monkey.rb
index f2434f3a28..081f9428b2 100644
--- a/config/initializers/survey_monkey.rb
+++ b/config/initializers/survey_monkey.rb
@@ -5,11 +5,8 @@
     config.logger = Rails.logger
     config.verbose_logging = true
 
-    config.register_collector(:feedback, id: ENV['SURVEY_MONKEY_COLLECTOR_ID'])
     config.register_collector(:court_data, id: ENV['SURVEY_MONKEY_COURT_DATA_COLLECTOR_ID'])
 
-    feedback_page = FeedbackForm.new
-    config.register_page(feedback_page.name, id: feedback_page.id, collector: feedback_page.collector, questions: feedback_page.template)
     court_data_page = CourtDataForm.new
     config.register_page(court_data_page.name, id: court_data_page.id, collector: court_data_page.collector, questions: court_data_page.template)
   end
diff --git a/features/feedback.feature b/features/feedback.feature
deleted file mode 100644
index 95b224f1ac..0000000000
--- a/features/feedback.feature
+++ /dev/null
@@ -1,72 +0,0 @@
-@javascript @no-seed
-Feature: A user can provide feedback
-  @stub_survey_monkey_feedback_success
-  Scenario: A user can successfully submit feedback
-    Given I visit "/"
-    And Zendesk Feedback is 'Disabled'
-    When I click the link 'Provide feedback'
-    Then I should see a page title "Help us improve this service"
-    Then the page should be accessible skipping 'aria-allowed-attr'
-
-    And I choose govuk radio 'Yes' for 'Were you able to complete the tasks you aimed to on Claim for crown court defence today?'
-    And I choose govuk radio 'Very satisfied' for 'How satisfied have you been in your experience of Claim for crown court defence today?'
-    And I fill in 'Tell us about your experience of using the service today' with 'This is great!'
-    And I click govuk checkbox 'Other (please specify)'
-    And I fill in 'Enter your comment' with 'Something Else'
-    And I click the button 'Send'
-
-    Then I see confirmation that my 'feedback' was received
-    And I should be on the sign in page
-
-  @stub_zendesk_feedback_success
-  Scenario: A user can successfully submit feedback
-    Given I visit "/"
-    And Zendesk Feedback is 'Enabled'
-    When I click the link 'Provide feedback'
-    Then I should see a page title "Help us improve this service"
-    Then the page should be accessible skipping 'aria-allowed-attr'
-
-    And I choose govuk radio 'Yes' for 'Were you able to complete the tasks you aimed to on Claim for crown court defence today?'
-    And I choose govuk radio 'Very satisfied' for 'How satisfied have you been in your experience of Claim for crown court defence today?'
-    And I fill in 'Tell us about your experience of using the service today' with 'This is great!'
-    And I click govuk checkbox 'Other (please specify)'
-    And I fill in 'Enter your comment' with 'Something Else'
-    And I click the button 'Send'
-
-    Then I see confirmation that my 'feedback' was received
-    And I should be on the sign in page
-
-  @stub_survey_monkey_feedback_failure
-  Scenario: A user receives notification of a failure to submit feedback
-    Given I visit "/"
-    And Zendesk Feedback is 'Disabled'
-    When I click the link 'Provide feedback'
-    Then I should see a page title "Help us improve this service"
-    Then the page should be accessible skipping 'aria-allowed-attr'
-
-    And I choose govuk radio 'Yes' for 'Were you able to complete the tasks you aimed to on Claim for crown court defence today?'
-    And I choose govuk radio 'Very satisfied' for 'How satisfied have you been in your experience of Claim for crown court defence today?'
-    And I fill in 'Tell us about your experience of using the service today' with 'This is great!'
-    And I click govuk checkbox 'Other (please specify)'
-    And I fill in 'Enter your comment' with 'Something Else'
-    And I click the button 'Send'
-
-    Then I see a warning that my feedback was not submitted successfully
-    And I should be on the feedback page
-
-  @stub_zendesk_feedback_failure
-  Scenario: A user receives notification of a failure to submit feedback
-    Given I visit "/"
-    And Zendesk Feedback is 'Enabled'
-    When I click the link 'Provide feedback'
-    Then I should see a page title "Help us improve this service"
-    Then the page should be accessible skipping 'aria-allowed-attr'
-
-    And I choose govuk radio 'Yes' for 'Were you able to complete the tasks you aimed to on Claim for crown court defence today?'
-    And I choose govuk radio 'Very satisfied' for 'How satisfied have you been in your experience of Claim for crown court defence today?'
-    And I fill in 'Tell us about your experience of using the service today' with 'This is great!'
-    And I click govuk checkbox 'Other (please specify)'
-    And I fill in 'Enter your comment' with 'Something Else'
-    And I click the button 'Send'
-    Then I see a warning that my feedback was not submitted successfully
-    And I should be on the feedback page
diff --git a/spec/forms/feedback_form_spec.rb b/spec/forms/feedback_form_spec.rb
deleted file mode 100644
index d566e62ab0..0000000000
--- a/spec/forms/feedback_form_spec.rb
+++ /dev/null
@@ -1,30 +0,0 @@
-require 'rails_helper'
-
-RSpec.describe FeedbackForm do
-  subject(:form) { described_class.new }
-
-  describe '#name' do
-    subject { form.name }
-
-    it { is_expected.to eq :feedback }
-  end
-
-  describe '#id' do
-    subject { form.id }
-
-    it { is_expected.to eq 26_019_002 }
-  end
-
-  describe '#collector' do
-    subject { form.collector }
-
-    it { is_expected.to eq :feedback }
-  end
-
-  describe '#template' do
-    subject(:template) { form.template }
-
-    it { is_expected.to be_a Hash }
-    it { expect(template.values).to all(be_instance_of(Hash)) }
-  end
-end
diff --git a/spec/models/feedback_spec.rb b/spec/models/feedback_spec.rb
index aab6c77387..c38b92341b 100644
--- a/spec/models/feedback_spec.rb
+++ b/spec/models/feedback_spec.rb
@@ -8,26 +8,24 @@
     }
   end
 
-  it { is_expected.to validate_inclusion_of(:type).in_array(%w[feedback bug_report]) }
+  it { is_expected.to validate_inclusion_of(:type).in_array(%w[bug_report]) }
 
   shared_examples 'Feedback submission' do
     let(:feedback_params) do
       params.merge(
-        type: 'feedback',
-        task: '1',
-        sender:,
-        rating: '4',
-        comment: 'lorem ipsum',
-        reason: ['', '1', '2'],
-        other_reason: 'dolor sit'
+        type: 'bug_report',
+        case_number: 'XXX',
+        event: 'lorem',
+        outcome: 'ipsum',
+        email: 'example@example.com',
+        sender:
       )
     end
 
-    it { expect(feedback.task).to eq '1' }
-    it { expect(feedback.rating).to eq '4' }
-    it { expect(feedback.comment).to eq 'lorem ipsum' }
-    it { expect(feedback.reason).to eq %w[1 2] }
-    it { expect(feedback.other_reason).to eq 'dolor sit' }
+    it { expect(feedback.case_number).to eq 'XXX' }
+    it { expect(feedback.event).to eq 'lorem' }
+    it { expect(feedback.outcome).to eq 'ipsum' }
+    it { expect(feedback.email).to eq 'example@example.com' }
 
     describe '#save' do
       let(:save) { feedback.save }
@@ -70,23 +68,15 @@
 
     describe '#is?' do
       context 'with feedback type' do
-        it { expect(feedback.is?(:feedback)).to be true }
+        it { expect(feedback.is?(:feedback)).to be false }
       end
 
       context 'with bug_report type' do
-        it { expect(feedback.is?(:bug_report)).to be false }
+        it { expect(feedback.is?(:bug_report)).to be true }
       end
     end
   end
 
-  context 'with SurveyMonkey Feedback' do
-    subject(:feedback) { described_class.new(feedback_params) }
-
-    let(:sender) { SurveyMonkeySender::Feedback }
-
-    include_examples 'Feedback submission'
-  end
-
   context 'with Zendesk Feedback' do
     subject(:feedback) { described_class.new(feedback_params) }
 
@@ -100,12 +90,11 @@
 
     let(:feedback_params) do
       params.merge(
-        type: 'feedback',
-        task: '1',
-        rating: '4',
-        comment: 'lorem ipsum',
-        reason: ['', '1', '2'],
-        other_reason: 'dolor sit'
+        type: 'bug_report',
+        case_number: 'XXX',
+        event: 'lorem',
+        outcome: 'ipsum',
+        email: 'test@example.com'
       )
     end
 
@@ -135,7 +124,6 @@
     it { expect(bug_report.user_agent).to eq('Firefox') }
     it { expect(bug_report.referrer).to eq('/index') }
 
-    it { is_expected.not_to validate_inclusion_of(:rating).in_array(('1'..'5').to_a) }
     it { is_expected.to validate_presence_of(:event) }
     it { is_expected.to validate_presence_of(:outcome) }
     it { is_expected.not_to validate_presence_of(:case_number) }
diff --git a/spec/requests/feedback_spec.rb b/spec/requests/feedback_spec.rb
index e7e6acc584..086264769f 100644
--- a/spec/requests/feedback_spec.rb
+++ b/spec/requests/feedback_spec.rb
@@ -31,91 +31,6 @@
     end
   end
 
-  describe 'POST /feedback (for feedback)' do
-    subject(:post_feedback) { post feedback_index_url, params: { feedback: params } }
-
-    let(:params) do
-      {
-        type: 'feedback',
-        task: '1',
-        rating: '4',
-        comment: 'lorem ipsum',
-        reason: ['', '1', '2'],
-        other_reason: 'dolor sit'
-      }
-    end
-
-    context 'with Zendesk feedback enabled' do
-      let(:sender_instance) { instance_double(ZendeskSender) }
-
-      before do
-        allow(Settings).to receive(:zendesk_feedback_enabled?).and_return(true)
-        allow(Feedback).to receive(:new).and_call_original
-        allow(ZendeskSender).to receive(:new).and_return(sender_instance)
-        allow(sender_instance).to receive(:call).and_return({ success: true, response_message: 'Test' })
-
-        post_feedback
-      end
-
-      it 'Uses the Zendesk sender' do
-        expect(Feedback).to have_received(:new).with(hash_including(sender: ZendeskSender))
-      end
-    end
-
-    context 'with Zendesk feedback disabled' do
-      let(:sender_instance) { instance_double(SurveyMonkeySender::Feedback) }
-
-      before do
-        allow(Settings).to receive(:zendesk_feedback_enabled?).and_return(false)
-        allow(Feedback).to receive(:new).and_call_original
-        allow(SurveyMonkeySender::Feedback).to receive(:new).and_return(sender_instance)
-        allow(sender_instance).to receive(:call).and_return({ success: true, response_message: 'Test' })
-
-        post_feedback
-      end
-
-      it 'Uses the SurveyMonkey sender' do
-        expect(Feedback).to have_received(:new).with(hash_including(sender: SurveyMonkeySender::Feedback))
-      end
-    end
-
-    context 'when posting to Survey Monkey is successful' do
-      before { allow(SurveyMonkeySender::Feedback).to receive(:call).and_return({ id: 123, success: true }) }
-
-      context 'when the user is signed in' do
-        let(:advocate) { create(:external_user) }
-
-        before do
-          sign_in advocate.user
-          post_feedback
-        end
-
-        it 'redirects to the users home' do
-          expect(response).to redirect_to(external_users_root_url)
-        end
-      end
-
-      context 'when the user is not signed in' do
-        before { post_feedback }
-
-        it 'redirects to the sign in page' do
-          expect(response).to redirect_to(new_user_session_url)
-        end
-      end
-    end
-
-    context 'when posting to Survey Monkey is unsuccessful' do
-      before do
-        allow(SurveyMonkeySender::Feedback).to receive(:call).and_return({ success: false, error_code: '1020' })
-        post_feedback
-      end
-
-      it 'renders the new template' do
-        expect(response).to render_template('feedback/feedback')
-      end
-    end
-  end
-
   describe 'POST /feedback (for a bug report)' do
     subject(:post_feedback) { post feedback_index_url, params: { feedback: params } }
 
diff --git a/spec/services/survey_monkey_sender/feedback_spec.rb b/spec/services/survey_monkey_sender/feedback_spec.rb
deleted file mode 100644
index 874c414dc8..0000000000
--- a/spec/services/survey_monkey_sender/feedback_spec.rb
+++ /dev/null
@@ -1,66 +0,0 @@
-RSpec.describe SurveyMonkeySender::Feedback do
-  subject(:sender) { described_class.new(feedback) }
-
-  let(:feedback) { Feedback.new }
-  let(:survey_monkey) { instance_double(SurveyMonkey::Response) }
-
-  before do
-    allow(SurveyMonkey::Response).to receive(:new).and_return(survey_monkey)
-    allow(survey_monkey).to receive(:add_page)
-  end
-
-  describe '.new' do
-    subject(:sender) { described_class.new(feedback) }
-
-    let(:survey_monkey) { instance_double(SurveyMonkey::Response) }
-
-    before { sender }
-
-    context 'with all feedback options' do
-      let(:feedback) do
-        Feedback.new(task: '1', rating: '1', comment: 'A comment',
-                     reason: %w[1 3], other_reason: 'Another reason')
-      end
-
-      it do
-        expect(survey_monkey).to have_received(:add_page)
-          .with(
-            :feedback, tasks: '1', ratings: '1', comments: 'A comment',
-                       reasons: ['1', '3', { other: 'Another reason' }]
-          )
-      end
-    end
-
-    context 'with only a comment' do
-      let(:feedback) do
-        Feedback.new(task: nil, rating: nil, comment: 'A comment', reason: [], other_reason: nil)
-      end
-
-      it { expect(survey_monkey).to have_received(:add_page).with(:feedback, comments: 'A comment') }
-    end
-
-    context 'with a nil reason' do
-      let(:feedback) do
-        Feedback.new(task: nil, rating: nil, comment: 'A comment', reason: nil, other_reason: nil)
-      end
-
-      it { expect(survey_monkey).to have_received(:add_page).with(:feedback, comments: 'A comment') }
-    end
-  end
-
-  describe '#call' do
-    subject(:call) { sender.call }
-
-    context 'with a successful submission' do
-      before { allow(survey_monkey).to receive(:submit).and_return({ id: 123, success: true }) }
-
-      it { is_expected.to eq({ success: true, response_message: 'Feedback submitted' }) }
-    end
-
-    context 'with an unsuccessful submission' do
-      before { allow(survey_monkey).to receive(:submit).and_return({ success: false, error_code: 1011 }) }
-
-      it { is_expected.to eq({ success: false, response_message: 'Unable to submit feedback [1011]' }) }
-    end
-  end
-end