Background

Through six years of research, the DevOps Research and Assessment (DORA) team has identified four key metrics that indicate the performance of software delivery. Four Keys allows you to collect data from your development environment (such as GitHub) and compiles it into a dashboard displaying these key metrics.

These four key metrics are:

• Deployment Frequency
• Lead Time for Changes
• Time to Restore Services
• Change Failure Rate

Who should use Four Keys

Use Four Keys if:

• You want to measure your team's software delivery performance. For example, you may want to track the impact of new tooling or more automated test coverage, or you may want a baseline of your team's performance.
• You have a project in GitHub.
• Your project has deployments.

Four Keys works well with projects that have deployments. Projects with releases and no deployments, for example, libraries, do not work well because of how GitHub presents its data about releases.

For a quick baseline of your team's software delivery performance, you can also use the DORA DevOps Quick Check. The quick check also suggests DevOps capabilities you can work on to improve your performance. The Four Keys project itself can help you improve the following DevOps capabilities:

• Monitoring and observability
• Monitoring systems to inform business decisions
• Visual management capabilities

How it works

1. Events are sent to a webhook target hosted on Cloud Run. Events are any occurrence in your development environment (for example, GitHub) that can be measured, such as a pull request or new issue. Four Keys defines events to measure, and you can add others that are relevant to your project.
2. The Cloud Run target publishes all events to Pub/Sub.
3. A Cloud Run instance is subscribed to the Pub/Sub topics, does some light data transformation, and inputs the data into BigQuery.
4. The BigQuery view to complete the data transformations and feed into the dashboard.

This diagram shows the design of the Four Keys system:

Code structure

• bq-workers/
  • Contains the code for the individual BigQuery workers. Each data source has its own worker service with the logic for parsing the data from the Pub/Sub message. For example, GitHub has its own worker which only looks at events pushed to the GitHub-Hookshot Pub/Sub topic
• dashboard/
  • Contains the code for the Grafana dashboard displaying the Four Keys metrics
• data-generator/
  • Contains a Python script for generating mock GitHub data.
• event-handler/
  • Contains the code for the event-handler, which is the public service that accepts incoming webhooks.
• shared/
  • Contains a shared module for inserting data into BigQuery, which is used by the bq-workers

How to use

NOTE: Make sure you don't use "Squash Merging" in Git when merging back into trunk. This breaks the link between the commit into trunk and the commits from the branch you developed on and as thus it is not possible to measure "Time to Change" on these commits. It is possible to disable this feature in the settings of your repo

Generating mock data

The data generator creates mocked GitHub events, which are ingested into the table with the source “githubmock.” It creates following events:

• 5 mock commits with timestamps no earlier than a week ago
  • Note: Number can be adjusted
• 1 associated deployment
• Associated mock incidents
  • Note: By default, less than 15% of deployments create a mock incident. This threshold can be adjusted in the script.

To run this data generator:

1. Ensure that you’ve saved your webhook URL and secret in your environment variables:

   export WEBHOOK={your event handler URL}
   export SECRET={your event-handler secret}

2. Run the following command:

   python3 data-generator/generate_data.py --vc_system=github

   You can see these events being run through the pipeline:

   • The event handler logs show successful requests
   • The Pub/Sub topic show messages posted
   • The BigQuery GitHub parser show successful requests

3. You can query the events_raw table directly in BigQuery:

   SELECT * FROM four_keys.events_raw WHERE source = 'githubmock';

Notes:

• To feed into the dashboard, the table name should be one of changes, deployments, incidents.

Extending to other event sources

To add other event sources:

1. Add to the AUTHORIZED_SOURCES in sources.py.
   1. If create a verification function, add the function to the file as well.
2. Run the new_source.sh script in the setup directory. This script creates a Pub/Sub topic, a Pub/Sub subscription, and the new service using the new_source_template .
   1. Update the main.py in the new service to parse the data properly.
3. Update the BigQuery script to classify the data properly.

If you add a common data source, please submit a pull request so that others may benefit from the functionality.

Running tests

This project uses nox to manage tests. The noxfile defines what tests run on the project. It’s set up to run all the pytest files in all the directories, as well as run a linter on all directories.

To run nox:

1. Ensure that nox is installed:

   pip install nox

2. Use the following command to run nox:

   python3 -m nox

Listing tests

To list all the test sessions in the noxfile, use the following command:

python3 -m nox -l

Running a specific test

Once you have the list of test sessions, you can run a specific session with:

python3 -m nox -s "{name_of_session}" 

The "name_of_session" will be something like "py-3.6(folder='.....').

Running linting and formatting

As mentioned above, this project also uses nox to run linting checks. To run just linting checks:

python3 -m nox -s "lint"

To fix any (fixable) errors reported by the linting check, there is also a formatting session. To automatically apply formatting, run:

python3 -m nox -s "formatting"

Setting up virtual environments

To make code changes to a specific service and its tests, it's a good idea to:

• set up a virtual environment
• install that service's requirements-test.txt requirements
• activate that environment

For the sake of convenience, we have a nox session to set up virtual environments in each service:

python3 -m nox -s "dev"

Data schema

four_keys.events_raw

Field Name	Type	Notes
source	STRING	eg: github
event_type	STRING	eg: push
id*	STRING	Id of the development object. Eg, bug id, commit id, PR id
metadata	JSON	Body of the event
time_created	TIMESTAMP	The time the event was created
signature	STRING	Encrypted signature key from the event. This will be the unique key for the table.
msg_id	STRING	Message id from Pub/Sub

*indicates that the ID is generated by the original system, such as GitHub.

This table will be used to create the following three derived tables:

four_keys.deployments

Note: Deployments and changes have a many to one relationship. Table only contains successful deployments.

Field Name	Type	Notes
🔑deploy_id	string	Id of the deployment - foreign key to id in events_raw
changes	array of strings	List of id’s associated with the deployment. Eg: commit_id’s, bug_id’s, etc.
time_created	timestamp	Time the deployment was completed

four_keys.changes

Field Name	Type	Notes
🔑change_id	string	Id of the change - foreign key to id in events_raw
time_created	timestamp	Time_created from events_raw
change_type	string	The event type

four_keys.incidents

Field Name	Type	Notes
🔑incident_id	string	Id of the failure incident
changes	array of strings	List of deployment ID’s that caused the failure
time_created	timestamp	Min timestamp from changes
time_resolved	timestamp	Time the incident was resolved

Dashboard

The dashboard displays all four metrics with daily systems data, as well as a current snapshot of the last 90 days. The key metric definitions and description of the color coding are below.

For a deeper understanding of the metrics and intent of the dashboard, see the 2019 State of DevOps Report.

For details about how Four Keys calculates each metric in this dashboard, see the Four Keys Metrics calculation doc.

Key metrics definitions

This Four Keys project defines the key metrics as follows:

Deployment Frequency

• How frequently a team successfully releases to production, e.g., daily, weekly, monthly, yearly.

Lead Time for Changes

• The median amount of time for a commit to be deployed into production.

Time to Restore Services

• For a failure, the median amount of time between the deployment which caused the failure and the remediation. The remediation is measured by closing an associated bug / incident report.

Change Failure Rate

• The number of failures per the number of deployments. For example, if there are four deployments in a day and one causes a failure, that is a 25% change failure rate.

For more information on the calculation of the metrics, see the METRICS.md

Color coding

The dashboard has color coding to show the performance of each metric. Green is strong performance, yellow is moderate performance, and red is poor performance. Below is the description of the data that corresponds to the color for each metric.

The data ranges used for this color coding roughly follows the ranges for elite, high, medium, and low performers that are described in the 2019 State of DevOps Report.

Deployment Frequency

• Purple: On-Demand (multiple deploys per day)
• Green: Daily, Weekly
• Yellow: Monthly
• Red: Between once per month and once every 6 months.
  • This is expressed as “Yearly.”

Lead Time to Change

• Purple: Less than one day
• Green: Less than one week
• Yellow: Between one week and one month
• Red: Between one month and 6 months.
• Red: Anything greater than 6 months
  • This is expressed as “One year.”

Time to Restore Service

• Purple: Less than one hour
• Green: Less than one day
• Yellow: Less than one week
• Red: Between one week and a month
  • This is expressed as “One month”
• Red: Anything greater than a month
  • This is expressed as “One year”

Change Failure Rate

• Green: Less than 15%
• Yellow: 16% - 45%
• Red: Anything greater than 45%

The following chart is from the 2019 State of DevOps Report, and shows the ranges of each key metric for the different category of performers.

Disclaimer: This is not an officially supported Google product