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troubleshooting.md

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Troubleshooting

1. I am sending the /start command to the bot but it's not answering:

Usually when this happens it means that you haven't properly setup your apprise.yml file.
For security reasons the bot is programmed so that it only responds to people in the chat with chat_id equal to the one set in the Telegram URL inside the apprise.yml file.

Example of apprise.yml file:

version: 1
urls:
  - tgram://123456789:AABx8iXjE5C-vG4SDhf6ARgdFgxYxhuHb4A/606743502

In this URL:

  • 123456789:AABx8iXjE5C-vG4SDhf6ARgdFgxYxhuHb4A is the bot's token
  • 606743502 is the chat_id

If you are in a one on one chat with the bot you can find your chat_id by sending a Telegram message to @userinfobot.

Note:
If the bot is not responsive after using the Update Telegram Bot function something may have gone wrong and you need to manually restart BTB Manager Telegram.

2. ERROR: Make sure that only one bot instance is running:

This means that there are two or more instances of BTB-Manager-Telegram running at the same time on the same Telegram token.
To fix this error you can kill all BTB-Manager-Telegram instances and restart the Telegram bot.
You can kill the processes using the following command:

kill -9 $(ps ax | grep btb_manager_telegram | fgrep -v grep | awk '{ print $1 }')