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Unable to run healthcheck due to "Symfony\Component\Process\Exception\RuntimeException] Unable to launch a new process." #531

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bulava92 opened this issue Jan 20, 2025 · 3 comments
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Unable to run healthcheck due to "Symfony\Component\Process\Exception\RuntimeException] Unable to launch a new process." #531

bulava92 opened this issue Jan 20, 2025 · 3 comments
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@ishanvyas22
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@bulava92
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Hello
I get an error in the web interface The health check API endpoint has been disabled in the server configuration.
Here's the conclusion healthcheck:

markkats@aciszlyssn:~$ sudo -H -u www-data bash -c "/usr/share/php/passbolt/bin/cake passbolt healthcheck"

     ____                  __          ____  
    / __ \____  _____ ____/ /_  ____  / / /_ 
   / /_/ / __ `/ ___/ ___/ __ \/ __ \/ / __/ 
  / ____/ /_/ (__  |__  ) /_/ / /_/ / / /    
 /_/    \__,_/____/____/_.___/\____/_/\__/   

 Open source password manager for teams
-------------------------------------------------------------------------------
 Healthcheck shell.2025-01-20 18:29:40 error: [Symfony\Component\Process\Exception\RuntimeException] Unable to launch a new process. in /usr/share/php/passbolt/vendor/symfony/process/Process.php on line 356
<!DOCTYPE html>
<html class="passbolt no-js no-passboltplugin version" lang="en">
<head>
    <meta charset="utf-8">
    <title>Passbolt | Error</title>
    <!--

        ____                  __          ____
       / __ \____  _____ ____/ /_  ____  / / /_
      / /_/ / __ `/ ___/ ___/ __ \/ __ \/ / __/
     / ____/ /_/ (__  )__  ) /_/ / /_/ / / /_
    /_/    \__,_/____/____/_.___/\____/_/\__/

    Open source password manager for teams
    Copyright (c) Passbolt SA (https://www.passbolt.com)


    This program is free software: you can redistribute it and/or modify
    it under the terms of the GNU Affero General Public License as
    published by the Free Software Foundation, either version 3 of the
    License, or (at your option) any later version.

    This program is distributed in the hope that it will be useful,
    but WITHOUT ANY WARRANTY; without even the implied warranty of
    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
    GNU Affero General Public License for more details.

    You should have received a copy of the GNU Affero General Public License
    along with this program. If not, see http://www.gnu.org/licenses/.


    -->
    <meta name="description" content="Open source password manager for teams">
    <meta name="keywords" content="Passbolt, password manager, online password manager, open source password manager">
    <meta name="robots" content="noindex, nofollow">
    <meta name="viewport" content="width=device-width, initial-scale=1">
    <link rel="shortcut icon" type="image/x-icon" href="https://acs.xyz.su/favicon.ico" />
    <link rel="icon" href="https://acs.xyz.su/favicon_32.png" sizes="32x32" />
    <link rel="icon" href="https://acs.xyz.su/favicon_57.png" sizes="57x57" />
    <link rel="icon" href="https://acs.xyz.su/favicon_76.png" sizes="76x76" />
    <link rel="icon" href="https://acs.xyz.su/favicon_96.png" sizes="96x96" />
    <link rel="icon" href="https://acs.xyz.su/favicon_128.png" sizes="128x128" />
    <link rel="icon" href="https://acs.xyz.su/favicon_192.png" sizes="192x192" />
    <link rel="icon" href="https://acs.xyz.su/favicon_228.png" sizes="228x228" />
    <base href="https://acs.xyz.su/">
    <link rel="stylesheet" href="https://acs.xyz.su/css/themes/default/api_main.min.css?v=4.10.1"></head>
<body spellcheck="false">
<div id="container" class="error page error-500">
<!-- header navigation -->
<header>
    <div class="header first ">
        <nav>
            <div class="top navigation primary">
                <ul>
                    <li class="left"><a href="https://acs.xyz.su/"><span>home</span></a></li>
                    <li class="right"><a href="https://acs.xyz.su/auth/login"><span>login</span></a></li>
                </ul>
            </div>
        </nav>
    </div>
</header>
<div id="content">
<div class="grid">
    <div class="row">
        <h2>An Internal Error Has Occurred</h2>
        <p class="error">
            An Internal Error Has Occurred.        </p>
    </div>
    </div>
</div>
</div>
<footer>
    <div class="footer">
        <ul class="footer-links">
            <li><a href="https://www.passbolt.com/terms">Terms</a></li>
            <li><a href="https://www.passbolt.com/credits">Credits</a></li>
            <li id="version">
                <a href="https://www.passbolt.com/credits" class="tooltip-left" data-tooltip="4.10.1">
                    <i class="fa fa-heart-o"></I>
                    <span class="visuallyhidden">Versions</span>
                </a>
            </li>
        </ul>
    </div>
</footer>
</div>
</body>
</html>

Version:

markkats@aciszlyssn:~$ sudo su -s /bin/bash -c "/usr/share/php/passbolt/bin/cake passbolt version" www-data

     ____                  __          ____  
    / __ \____  _____ ____/ /_  ____  / / /_ 
   / /_/ / __ `/ ___/ ___/ __ \/ __ \/ / __/ 
  / ____/ /_/ (__  |__  ) /_/ / /_/ / / /    
 /_/    \__,_/____/____/_.___/\____/_/\__/   

 Open source password manager for teams
-------------------------------------------------------------------------------
Passbolt CE 4.10.1
Cakephp 4.5.7

Installation on Ubuntu 24. Can you tell me what might be the matter? The system was reinstalled from scratch several times, but the error persists.
@stripthis
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Hello, I think your hosting provider doesn't allow calling shells and it's making some process from healthcheck fails. We'll see it to it that it fails gracefully in v4.11.

@stripthis stripthis added the bug label Jan 21, 2025
@stripthis stripthis changed the title Passbolt API Status Unable to run healthcheck due to "Symfony\Component\Process\Exception\RuntimeException] Unable to launch a new process." Jan 21, 2025
@ishanvyas22
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This issue (PB-37096 for internal reference) has been fixed and will be released with v4.11.0.

@ishanvyas22 ishanvyas22 self-assigned this Jan 21, 2025
@ishanvyas22
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Hey @bulava92, this issue has been released with v4.11.0. Feel free to check & let us know if issue persist. Thank you for you patience.

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@stripthis @ishanvyas22 @bulava92