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Make sure that you have downloaded correct version matching your OSTicket installation. from here https://github.com/poctob/OSTicketEquipment/releases
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Installation
a. Unzip the archive into your OSTicket installation directory.
b. Login into the backend admin panel. You should have Equipment tab.
c. Click Equipment tab. Enter your database tables prefix, don't forget the underscore. Click install.
d. Once complete, you will need to enable equipment in the admin panel and also allow groups (including admins) to manage equipment.
e. Go to staff panel and explore equipment tab. You will need to add equipment category and status before you can add equipment item.
For more information visit Wiki page: https://github.com/poctob/OSTicketEquipment/wiki
email: [email protected] for problems