Fail to connect to olark

[aescaffre]

Hi,
Firstly, this project is a great idea! I am trying to set this up. After a blind and unsuccesful attempt on Heroku, I am now working locally on my mac. When I start the script, it tries to connect my user on Olark but fails:
HipChat operators: [{u'user_id': 284019, u'name': u'Alain Escaffre'}] | Olark state: disconnected
Connecting to olark...
HipChat operators: [{u'user_id': 284019, u'name': u'Alain Escaffre'}] | Olark state: disconnected
Connecting to olark...
ERROR:sleekxmpp.xmlstream.xmlstream:Error reading from XML stream.
ERROR:sleekxmpp.xmlstream.xmlstream:Error reading from XML stream.
^CERROR:sleekxmpp.xmlstream.xmlstream:Error processing event handler: <bound method Olark._session_timeout_check of <olarkclient.Olark object at 0x10d1a5110>>
Traceback (most recent call last):
File "/Users/aescaffre/Sources/olark-hipc

Any idea of how I could go further ? Is there something specific to enable on Olark side ?
Thank you

Alain

[sylvinus]

Hi!

Glad you find this useful. I recommend doing a tcpdump to see what's
happening over the network, maybe Olark is sending an error that we don't
catch.

Best,

Sylvain Zimmer

blog: sylvinus.org
gsm: +33 6 64 67 61 71

On Tue, Apr 22, 2014 at 7:46 PM, aescaffre [email protected] wrote:

Hi,
Firstly, this project is a great idea! I am trying to set this up. After a
blind and unsuccesful attempt on Heroku, I am now working locally on my
mac. When I start the script, it tries to connect my user on Olark but
fails:
HipChat operators: [{u'user_id': 284019, u'name': u'Alain Escaffre'}] |
Olark state: disconnected
Connecting to olark...
HipChat operators: [{u'user_id': 284019, u'name': u'Alain Escaffre'}] |
Olark state: disconnected
Connecting to olark...
ERROR:sleekxmpp.xmlstream.xmlstream:Error reading from XML stream.
ERROR:sleekxmpp.xmlstream.xmlstream:Error reading from XML stream.
^CERROR:sleekxmpp.xmlstream.xmlstream:Error processing event handler: >
Traceback (most recent call last):
File "/Users/aescaffre/Sources/olark-hipc

Any idea of how I could go further ? Is there something specific to enable
on Olark side ?
Thank you

Alain

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[aescaffre]

I have used Wireshark,It looks like the xml it sends is not the one that olark expects, any hint ?

 :</stream:stream><?xml version='1.0'?><stream:stream xmlns='jabber:client' xmlns:stream='http://etherx.jabber.org/streams' id='81285384' from='olark.com' version='1.0'><stream:error><xml-not-well-formed xmlns='urn:ietf:params:xml:ns:xmpp-streams'/></stream:error></stream:stream>

Thank you

[sylvinus]

Not really sorry :-/ Maybe you should take that upstream to Olark to check
what's happening on their side?

Best,

Sylvain Zimmer

blog: sylvinus.org
gsm: +33 6 64 67 61 71

On Wed, Apr 23, 2014 at 6:02 PM, aescaffre [email protected] wrote:

I have used Wireshark,It looks like the xml it sends is not the one that
olark expects, any hint ?

:/stream:streamstream:error/stream:error
/stream:stream

Thank you

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Reply to this email directly or view it on GitHubhttps://github.com//issues/1#issuecomment-41179746
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