Error when trying to create a Snipe-IT backup for migration

[AwkwardFabian]

Debug mode

• I have enabled debug mode
• I have read checked the Common Issues page

Describe the bug

When the "Generate Backup" button is pressed, it gives me a "general error" error message and does not make a backup.

Reproduction steps

1. Click admin panel and go in "Backups"
2. Click "Generate backup" button
3. Returns error message and no backup is made
   ...

Expected behavior

A backup to be created for migration.

Screenshots

Snipe-IT Version

v7.0.13

Operating System

Windows

Web Server

IIS

PHP Version

8.3.10

Operating System

No response

Browser

No response

Version

No response

Device

No response

Operating System

No response

Browser

No response

Version

No response

Error messages

Browser console
Error with Feature-Policy header: Unrecognized feature: 'document-domain'.Understand this warningAI
backups:1 <meta name="apple-mobile-web-app-capable" content="yes"> is deprecated. Please include <meta name="mobile-web-app-capable" content="yes">

Error: Backup failed because: The dump process failed with a none successful exitcode. Exitcode ======== 1: General error Output ====== <no output> Error Output ============ <no output>. #0 C:\inetpub\wwwroot\snipeit\vendor\spatie\db-dumper\src\DbDumper.php(194): Spatie\DbDumper\Exceptions\DumpFailed::processDidNotEndSuccessfully() #1 C:\inetpub\wwwroot\snipeit\vendor\spatie\db-dumper\src\Databases\MySql.php(161): Spatie\DbDumper\DbDumper->checkIfDumpWasSuccessFul() #2 C:\inetpub\wwwroot\snipeit\vendor\spatie\laravel-backup\src\Tasks\Backup\BackupJob.php(284): Spatie\DbDumper\Databases\MySql->dumpToFile() #3 [internal function]: Spatie\Backup\Tasks\Backup\BackupJob->Spatie\Backup\Tasks\Backup\{closure}() #4 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Collections\Arr.php(600): array_map() #5 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Collections\Collection.php(778): Illuminate\Support\Arr::map() #6 C:\inetpub\wwwroot\snipeit\vendor\spatie\laravel-backup\src\Tasks\Backup\BackupJob.php(249): Illuminate\Support\Collection->map() #7 C:\inetpub\wwwroot\snipeit\vendor\spatie\laravel-backup\src\Tasks\Backup\BackupJob.php(189): Spatie\Backup\Tasks\Backup\BackupJob->dumpDatabases() #8 C:\inetpub\wwwroot\snipeit\vendor\spatie\laravel-backup\src\Tasks\Backup\BackupJob.php(163): Spatie\Backup\Tasks\Backup\BackupJob->createBackupManifest() #9 C:\inetpub\wwwroot\snipeit\vendor\spatie\laravel-backup\src\Commands\BackupCommand.php(65): Spatie\Backup\Tasks\Backup\BackupJob->run() #10 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Container\BoundMethod.php(36): Spatie\Backup\Commands\BackupCommand->handle() #11 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Container\Util.php(41): Illuminate\Container\BoundMethod::Illuminate\Container\{closure}() #12 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Container\BoundMethod.php(93): Illuminate\Container\Util::unwrapIfClosure() #13 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Container\BoundMethod.php(35): Illuminate\Container\BoundMethod::callBoundMethod() #14 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php(662): Illuminate\Container\BoundMethod::call() #15 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Console\Command.php(211): Illuminate\Container\Container->call() #16 C:\inetpub\wwwroot\snipeit\vendor\symfony\console\Command\Command.php(326): Illuminate\Console\Command->execute() #17 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Console\Command.php(180): Symfony\Component\Console\Command\Command->run() #18 C:\inetpub\wwwroot\snipeit\vendor\spatie\laravel-backup\src\Commands\BaseCommand.php(28): Illuminate\Console\Command->run() #19 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Console\Concerns\CallsCommands.php(67): Spatie\Backup\Commands\BaseCommand->run() #20 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Console\Concerns\CallsCommands.php(28): Illuminate\Console\Command->runCommand() #21 C:\inetpub\wwwroot\snipeit\app\Console\Commands\SystemBackup.php(48): Illuminate\Console\Command->call() #22 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Container\BoundMethod.php(36): App\Console\Commands\SystemBackup->handle() #23 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Container\Util.php(41): Illuminate\Container\BoundMethod::Illuminate\Container\{closure}() #24 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Container\BoundMethod.php(93): Illuminate\Container\Util::unwrapIfClosure() #25 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Container\BoundMethod.php(35): Illuminate\Container\BoundMethod::callBoundMethod() #26 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Container\Container.php(662): Illuminate\Container\BoundMethod::call() #27 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Console\Command.php(211): Illuminate\Container\Container->call() #28 C:\inetpub\wwwroot\snipeit\vendor\symfony\console\Command\Command.php(326): Illuminate\Console\Command->execute() #29 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Console\Command.php(180): Symfony\Component\Console\Command\Command->run() #30 C:\inetpub\wwwroot\snipeit\vendor\symfony\console\Application.php(1096): Illuminate\Console\Command->run() #31 C:\inetpub\wwwroot\snipeit\vendor\symfony\console\Application.php(324): Symfony\Component\Console\Application->doRunCommand() #32 C:\inetpub\wwwroot\snipeit\vendor\symfony\console\Application.php(175): Symfony\Component\Console\Application->doRun() #33 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Console\Application.php(162): Symfony\Component\Console\Application->run() #34 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Console\Kernel.php(400): Illuminate\Console\Application->call() #35 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Support\Facades\Facade.php(355): Illuminate\Foundation\Console\Kernel->call() #36 C:\inetpub\wwwroot\snipeit\app\Http\Controllers\SettingsController.php(1084): Illuminate\Support\Facades\Facade::__callStatic() #37 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Controller.php(54): App\Http\Controllers\SettingsController->postBackups() #38 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Routing\ControllerDispatcher.php(43): Illuminate\Routing\Controller->callAction() #39 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Route.php(259): Illuminate\Routing\ControllerDispatcher->dispatch() #40 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Route.php(205): Illuminate\Routing\Route->runController() #41 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Router.php(806): Illuminate\Routing\Route->run() #42 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(144): Illuminate\Routing\Router->Illuminate\Routing\{closure}() #43 C:\inetpub\wwwroot\snipeit\app\Http\Middleware\CheckPermissions.php(24): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #44 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): App\Http\Middleware\CheckPermissions->handle() #45 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Middleware\SubstituteBindings.php(50): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #46 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): Illuminate\Routing\Middleware\SubstituteBindings->handle() #47 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Session\Middleware\AuthenticateSession.php(60): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #48 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): Illuminate\Session\Middleware\AuthenticateSession->handle() #49 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Auth\Middleware\Authenticate.php(57): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #50 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): Illuminate\Auth\Middleware\Authenticate->handle() #51 C:\inetpub\wwwroot\snipeit\app\Http\Middleware\AssetCountForSidebar.php(119): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #52 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): App\Http\Middleware\AssetCountForSidebar->handle() #53 C:\inetpub\wwwroot\snipeit\vendor\laravel\passport\src\Http\Middleware\CreateFreshApiToken.php(63): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #54 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): Laravel\Passport\Http\Middleware\CreateFreshApiToken->handle() #55 C:\inetpub\wwwroot\snipeit\app\Http\Middleware\CheckForTwoFactor.php(59): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #56 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): App\Http\Middleware\CheckForTwoFactor->handle() #57 C:\inetpub\wwwroot\snipeit\app\Http\Middleware\CheckUserIsActivated.php(47): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #58 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): App\Http\Middleware\CheckUserIsActivated->handle() #59 C:\inetpub\wwwroot\snipeit\app\Http\Middleware\CheckLocale.php(49): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #60 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): App\Http\Middleware\CheckLocale->handle() #61 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Http\Middleware\VerifyCsrfToken.php(78): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #62 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): Illuminate\Foundation\Http\Middleware\VerifyCsrfToken->handle() #63 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse.php(37): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #64 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse->handle() #65 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Cookie\Middleware\EncryptCookies.php(67): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #66 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): Illuminate\Cookie\Middleware\EncryptCookies->handle() #67 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(119): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #68 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Router.php(805): Illuminate\Pipeline\Pipeline->then() #69 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Router.php(784): Illuminate\Routing\Router->runRouteWithinStack() #70 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Router.php(748): Illuminate\Routing\Router->runRoute() #71 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Routing\Router.php(737): Illuminate\Routing\Router->dispatchToRoute() #72 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Http\Kernel.php(200): Illuminate\Routing\Router->dispatch() #73 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(144): Illuminate\Foundation\Http\Kernel->Illuminate\Foundation\Http\{closure}() #74 C:\inetpub\wwwroot\snipeit\vendor\livewire\livewire\src\Features\SupportDisablingBackButtonCache\DisableBackButtonCacheMiddleware.php(19): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #75 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): Livewire\Features\SupportDisablingBackButtonCache\DisableBackButtonCacheMiddleware->handle() #76 C:\inetpub\wwwroot\snipeit\vendor\barryvdh\laravel-debugbar\src\Middleware\InjectDebugbar.php(66): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #77 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): Barryvdh\Debugbar\Middleware\InjectDebugbar->handle() #78 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Http\Middleware\HandleCors.php(49): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #79 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): Illuminate\Http\Middleware\HandleCors->handle() #80 C:\inetpub\wwwroot\snipeit\app\Http\Middleware\PreventBackHistory.php(23): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #81 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): App\Http\Middleware\PreventBackHistory->handle() #82 C:\inetpub\wwwroot\snipeit\app\Http\Middleware\SecurityHeaders.php(26): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #83 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): App\Http\Middleware\SecurityHeaders->handle() #84 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Http\Middleware\TransformsRequest.php(21): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #85 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Http\Middleware\ConvertEmptyStringsToNull.php(31): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle() #86 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): Illuminate\Foundation\Http\Middleware\ConvertEmptyStringsToNull->handle() #87 C:\inetpub\wwwroot\snipeit\app\Http\Middleware\CheckForDebug.php(25): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #88 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): App\Http\Middleware\CheckForDebug->handle() #89 C:\inetpub\wwwroot\snipeit\app\Http\Middleware\CheckForSetup.php(25): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #90 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): App\Http\Middleware\CheckForSetup->handle() #91 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\View\Middleware\ShareErrorsFromSession.php(49): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #92 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): Illuminate\View\Middleware\ShareErrorsFromSession->handle() #93 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Session\Middleware\StartSession.php(121): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #94 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Session\Middleware\StartSession.php(64): Illuminate\Session\Middleware\StartSession->handleStatefulRequest() #95 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): Illuminate\Session\Middleware\StartSession->handle() #96 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Http\Middleware\PreventRequestsDuringMaintenance.php(99): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #97 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): Illuminate\Foundation\Http\Middleware\PreventRequestsDuringMaintenance->handle() #98 C:\inetpub\wwwroot\snipeit\app\Http\Middleware\NoSessionStore.php(28): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #99 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(183): App\Http\Middleware\NoSessionStore->handle() #100 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Pipeline\Pipeline.php(119): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}() #101 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Http\Kernel.php(175): Illuminate\Pipeline\Pipeline->then() #102 C:\inetpub\wwwroot\snipeit\vendor\laravel\framework\src\Illuminate\Foundation\Http\Kernel.php(144): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter() #103 C:\inetpub\wwwroot\snipeit\public\index.php(51): Illuminate\Foundation\Http\Kernel->handle() #104 {main} Backup failed because: The dump process failed with a none successful exitcode. Exitcode ======== 1: General error Output ====== <no output> Error Output ============ <no output>.

php -m
[PHP Modules]
bcmath
calendar
Core
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curl
date
dom
exif
fileinfo
filter
gd
hash
iconv
json
ldap
libxml
mbstring
mysqli
mysqlnd
openssl
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PDO
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Phar
random
readline
Reflection
session
SimpleXML
sodium
SPL
standard
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xml
xmlreader
xmlwriter
zip
zlib

Additional context

fresh install, windows 11 on IIS, manual install

[welcome]

👋 Thanks for opening your first issue here! If you're reporting a 🐞 bug, please make sure you include steps to reproduce it. We get a lot of issues on this repo, so please be patient and we will get back to you as soon as we can.

[Kanish-d]

Follow these steps:

Grant IIS_IUSR Modify Access:

• Navigate to the C:\Windows\Temp folder.
• Right-click on the folder, select Properties, go to the Security tab, and click Edit.
• Add the IIS_IUSR user and ensure it has Modify permissions.

Set the Correct DB Dump Path:

• Confirm the database dump path is correctly set. You can retrieve the short path of the MariaDB binary folder using the following command in Command Prompt:

cmd /c for %A in ("C:\Program Files\MariaDB 11.4\bin") do @echo %~sA

• Use the output as the database dump path in your Snipe-IT configuration.

Grant IIS_IUSR Modify Access to the Storage Folder:

• Navigate to the storage folder in your Snipe-IT project directory.
• Right-click on the folder, select Properties, go to the Security tab, and click Edit.
• Add the IIS_IUSR user and grant it Modify permissions.

Refer windows configurations in snipe-it documentation for more.
https://snipe-it.readme.io/docs/windowsiis