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Since smoothing groups are not exported and the normal data is only exported with the glTF option most users never have the custom normals imported as they use ActorX.
Another issue is that psa animations don't really work with glTF armatures as-is.
I have a fork of UEViewer (floxay/UEViewer@cc0542d) that saves the normals into a VTXNORMS chunk and I'm opening this PR mainly because this 'unofficial' support for normals should not break importing old psk/pskx (probably should force it to pskx only) files but could be useful when encountering this 'new' chunk.
Edit: I only added it to the 280 script as I'm not sure if the 279 one would work the same way or not.added to 270 too
Edit 2: Vertex normals and ActorX [gildor.org]
If anyone reading this is familiar enough with MAXScript to implement this correctly into the 3ds Max importer (link above) that'd be appreciated, I tried but failed :D