Merge pull request #54078 from Expensify/RachCHopkins-patch-2

[No QA] Update Accelo-Troubleshooting.md

docs/articles/expensify-classic/connections/accelo/Accelo-Troubleshooting.md

@@ -1,7 +1,42 @@
 ---
 title: Accelo Troubleshooting
-description: Accelo Troubleshooting
-order: 3
+description: Resources to help you solve issues with your Accelo integration.
 ---
 
-# Coming soon
+# Overview
+Most of the Accelo integration with Expensify is managed on the Accelo side. You will find their [help site](https://help.accelo.com/guides/integrations-guide/expensify/) helpful, especially the [FAQs](https://help.accelo.com/guides/integrations-guide/expensify/#faq). 
+
+## Information sync between Expensify and Accelo
+The Accelo integration does a one-way sync, bringing expenses from Expensify into Accelo. When this happens, it transfers specific information from Expensify expenses to Accelo:
+
+| Expensify           | Accelo                |
+|---------------------|-----------------------|
+| Description             | Title                 |
+| Date                | Date Incurred         |
+| Category            | Type                  |
+| Tags                | Against (relevant Project, Ticket or Retainer) |
+| Distance (mileage)  | Quantity              |
+| Hours (time expenses) | Quantity            |
+| Amount              | Purchase Price and Sale Price |
+| Reimbursable?       | Reimbursable?         |
+| Billable?           | Billable?             |
+| Receipt             | Attachment            |
+| Tax Rate            | Tax Code              |
+| Attendees           | Submitted By          |
+
+## Expense Status
+The status of your expense report in Expensify is also synced in Accelo.
+
+| Expensify Report Status | Accelo Expense Status |
+|-------------------------|-----------------------|
+| Open                    | Submitted             |
+| Submitted               | Submitted             |
+| Approved                | Approved              |
+| Reimbursed              | Approved              |
+| Rejected                | Declined              |
+| Archived                | Approved              |
+| Closed                  | Approved              |
+
+
+## Can I use an Accelo and an accounting integration in Expensify at the same time?
+Yes, you can use Accelo and an accounting system simultaneously. In order to update your Expensify tags with your Accelo Projects, Tickets, or Retainers, you will need to have a special switch enabled that allows you to have non-accounting tags alongside your accounting connection. Please contact Concierge to request that our support team enable the “Indirect Tag Uploads” switch for you.