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49 call flow issues 2 (#126)
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@Jordan-Prescott
Jordan-Prescott authored Oct 8, 2024
1 parent 2c21915 commit 51f84dd
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Showing 3 changed files with 79 additions and 33 deletions.
19 changes: 19 additions & 0 deletions odins_spear/methods/get.py
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Original file line number Diff line number Diff line change
Expand Up @@ -161,6 +161,25 @@ def user_call_center(self, user_id: str):



def group_call_center_agents(self, service_user_id: str):
"""Returns list of agents assigned to the target call center.
Args:
service_user_id (str): Service user ID of target call center.
Returns:
Dict: List of agents assigned to call center
"""

endpoint = "/groups/call-centers/agents"

params = {
"serviceUserId": service_user_id
}

return self.requester.get(endpoint, params=params)


def group_call_center_bounced_calls(self, service_user_id: str):
"""Retrieves the number of rings before a call is bounced from the specified call center.
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6 changes: 5 additions & 1 deletion odins_spear/reports/call_flow.py
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Original file line number Diff line number Diff line change
Expand Up @@ -68,7 +68,11 @@ def main(api, service_provider_id: str, group_id: str, number: str, number_type:

call_centers = api.get.group_call_centers(service_provider_id, group_id)
for cc in tqdm(call_centers, desc=f"Fetching all Call Centers."):
call_center = bre.CallCenter.from_dict(group= group, data= api.get.group_call_center(cc['serviceUserId']))

call_center = api.get.group_call_center(cc['serviceUserId'])
call_center['agents'] = api.get.group_call_center_agents(cc['serviceUserId'])['agents']

call_center = bre.CallCenter.from_dict(group= group, data= call_center)

try:
overflow_settings = api.get.group_call_center_overflow(call_center.service_user_id)
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87 changes: 55 additions & 32 deletions odins_spear/reports/report_utils/graphviz_module.py
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Original file line number Diff line number Diff line change
Expand Up @@ -31,40 +31,40 @@ class GraphvizModule:
'fontcolor': 'white'
},
'auto_attendant': {
'shape': 'circle',
'shape': 'record',
'style': 'filled',
'margin': '0.2',
'color': '#5E1008',
'fillcolor': '#FF0000',
'color': '#1C3A3A',
'fillcolor': '#356969',
'fontname': 'Arial',
'fontcolor': 'white'
},
'call_centre': {
'shape': 'Mrecord',
'shape': 'record',
'style': 'filled',
'margin': '0.2',
'color': '#68272E',
'fillcolor': '#FFC0CB',
'color': '#9773F1',
'fillcolor': '#B4A0E5',
'fontname': 'Arial',
'fontcolor': 'white'
},
'hunt_group': {
'shape': 'Mrecord',
'shape': 'record',
'style': 'filled',
'margin': '0.2',
'color': '#3D4066',
'fillcolor': '#9C1FE9',
'color': '#E892E2',
'fillcolor': '#E9BCE6',
'fontname': 'Arial',
'fontcolor': 'white'
'fontcolor': 'black'
},
'user': {
'shape': 'Mrecord',
'shape': 'record',
'style': 'filled',
'margin': '0.2',
'color': '#B87700',
'fillcolor': '#FBA200',
'color': '#CAE188',
'fillcolor': '#E3FE97',
'fontname': 'Arial',
'fontcolor': 'white'
'fontcolor': 'black'
},

}
Expand All @@ -85,14 +85,29 @@ def generate_call_flow_graph(self, nodes: list, number: str):
# build nodes
self.dot.node("Start", "Start", GraphvizModule.NODE_STYLING["start"])
for n in nodes:

try:
node_config = f"<extension> Extension: {n.extension} "
except AttributeError:
node_config = ""

if isinstance(n, bre.User):
self.dot.node(n.id, n.extension, GraphvizModule.NODE_STYLING["user"])
elif isinstance(n, bre.CallCenter):
self.dot.node(n.service_user_id, n.extension, GraphvizModule.NODE_STYLING["call_centre"])
elif isinstance(n, bre.HuntGroup):
self.dot.node(n.service_user_id, n.extension, GraphvizModule.NODE_STYLING["hunt_group"])
self.dot.node(n.id, node_config, GraphvizModule.NODE_STYLING["user"])

elif isinstance(n, bre.CallCenter) or isinstance(n, bre.HuntGroup):
node_config += f"| <name> Name: {n.name} | <policy> Policy: {n.policy}"
for i, a in enumerate(n.agents):
node_config += f"| <{a.id}> Agent {i+1}: {a.extension}"
self.dot.node(n.service_user_id, node_config,
GraphvizModule.NODE_STYLING["call_centre"] if isinstance(n, bre.CallCenter)
else GraphvizModule.NODE_STYLING["hunt_group"])

elif isinstance(n, bre.AutoAttendant):
self.dot.node(n.service_user_id, n.extension, GraphvizModule.NODE_STYLING["auto_attendant"])
node_config += f"| <name> Name: {n.name}"
for k in n.business_hours_menu.keys:
node_config += f"| <key{k.number}> Option: {k.number}"
k.id = f"{n.service_user_id}:<key{k.number}>"
self.dot.node(n.service_user_id, node_config, GraphvizModule.NODE_STYLING["auto_attendant"])

# build edges
for n in nodes:
Expand Down Expand Up @@ -133,20 +148,28 @@ def generate_call_flow_graph(self, nodes: list, number: str):
elif isinstance(n, bre.AutoAttendant):
for key in n.business_hours_menu.keys:
if "Transfer" in key.action:
self._format_edge(n, key.phone_number, key.number)
self._format_edge(key, key.phone_number, key.number)


def _format_edge(self, node_a: str, node_b: str, label: str):
try:
self.dot.edge(node_a.id, node_b.id, label, GraphvizModule.EDGE_STYLYING)
except AttributeError:
try:
self.dot.edge(node_a.id, node_b.service_user_id, label, GraphvizModule.EDGE_STYLYING)
except AttributeError:
try:
self.dot.edge(node_a.service_user_id, node_b.service_user_id, label, GraphvizModule.EDGE_STYLYING)
except AttributeError:
self.dot.edge(node_a.service_user_id, node_b.id, label, GraphvizModule.EDGE_STYLYING)
def _format_edge(self, node_a: str, node_b: str, label: str):
if node_b is None:
return None

node_a_id = node_a.id if hasattr(node_a, 'id') else node_a.service_user_id
node_b_id = node_b.id if hasattr(node_b, 'id') else node_b.service_user_id

self.dot.edge(node_a_id, node_b_id, label, GraphvizModule.EDGE_STYLYING)

# try:
# self.dot.edge(node_a.id, node_b.id, label, GraphvizModule.EDGE_STYLYING)
# except AttributeError:
# try:
# self.dot.edge(node_a.id, node_b.service_user_id, label, GraphvizModule.EDGE_STYLYING)
# except AttributeError:
# try:
# self.dot.edge(node_a.service_user_id, node_b.service_user_id, label, GraphvizModule.EDGE_STYLYING)
# except AttributeError:
# self.dot.edge(node_a.service_user_id, node_b.id, label, GraphvizModule.EDGE_STYLYING)


def _save_graph(self, filename: str):
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