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src/content/posts/strategies-to-help-employees-adapt-to-new-technology/index.md
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title: Strategies To Help Employees Adapt to New Technology in the Workplace | ||
published: 2024-07-17 | ||
description: 'Strategies To Help Employees Adapt to New Technology in the Workplace' | ||
image: './cover.png' | ||
tags: ["Leadership", "Technologies"] | ||
category: 'Leadership' | ||
draft: false | ||
--- | ||
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Companies should digitally transform themselves to thrive in today's rapidly-changing world. However, they may face | ||
stiff resistance from employees when adopting new tech. | ||
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There are many reasons workers resist new technology, including: | ||
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- Feeling excluded from the decision-making process. | ||
- Lack of communication from management. | ||
- Failing to see the benefits. | ||
- Resenting perceived interference from management. | ||
- Lack of confidence around technology. | ||
- Failing to see a use for it. | ||
- Feeling threatened and unappreciated. | ||
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Asking Employees for Their Input | ||
-------------------------------- | ||
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Let's start by tackling the first reason workers resist new technology: feeling excluded from the decision-making | ||
process. | ||
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Before you rush out and buy new tech, you need to consult your employees. This doesn't have to be a formal interview. | ||
For instance, you could: | ||
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- **Send a questionnaire to employees** about the tech they currently use and what would make their job easier. Is their | ||
solution the same as yours? Your idea of the best team task management software may not be the same as that of your | ||
employees. Use software such as Qualtrics or SurveyMonkey to create easily accessible surveys that can be sent across | ||
the company. By sending a questionnaire straight to employees' inboxes, you can quickly collect valuable feedback on | ||
what software would benefit them most. | ||
- **Optimize tech for each employee** | ||
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Asking employees for their input not only increases the likelihood of them using the new tech but also shows that you | ||
appreciate them. And employees who feel appreciated are more productive. | ||
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Communicating the Benefits | ||
-------------------------- | ||
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This strategy combats two causes of worker resistance: | ||
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- Lack of communication from management. | ||
- Failing to see the benefits of new technology. | ||
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Transparency is vital when bringing in tech that affects how employees do their job. Open dialog is the best way to | ||
promote transparency and ease the transition from old to new. | ||
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Consider hosting a video meeting to communicate the benefits of the new technology and encourage questions and feedback | ||
so you can deal with any issues that may arise. | ||
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After the meeting, provide a place where employees can continue to ask questions and where you can provide updates. | ||
Create a group on the instant messaging software you use in-house and send regular email updates to keep employees in | ||
the loop. | ||
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But many businesses are failing to promote transparency through open dialog. There's a big difference between companies | ||
that outperform their rivals and those that don't. | ||
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Employees are more likely to accept new tech if you answer the question, "What's in it for me?" So, if you think cloud | ||
computing will make remote sales management easier, tell people! Explain how the new tech will benefit them, and do your | ||
best to address their concerns. | ||
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This is particularly important with less tech-savvy employees since they're the ones who'll feel the most unsettled. | ||
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Recruiting Tech-Savvy Volunteers | ||
-------------------------------- | ||
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Let's imagine you're looking to adopt software to help build your affiliate marketing sales funnel. Recruiting a few | ||
volunteers from your marketing team to try out the software could answer questions like: | ||
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- How easy is it to use the software? | ||
- How will the software benefit the marketing team? | ||
- What's the best way to sell it to the rest of the team? | ||
- Will it create new challenges or address existing ones? | ||
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Use these insights to shape how you go about the rest of your rollout. | ||
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You can also use these tech-savvy volunteers to promote the new technology to their colleagues. Maybe they could be the | ||
ones to host the video meeting to introduce the technology to the team. This will minimize any resentment employees feel | ||
about your perceived interference in how they work. These volunteers can also help with the next strategy: providing | ||
adequate training. | ||
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Providing Adequate Training | ||
--------------------------- | ||
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Training boosts employees' confidence around unfamiliar tech and makes them more likely to accept it. You should | ||
schedule training sessions both during and after the introduction of the new tech to help everyone get familiar with it. | ||
But remember - when it comes to learning, there's no such thing as one-size-fits-all | ||
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Here are some more training tips to think about: | ||
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- **Make training fun**. Employees will retain more information if the training is enjoyable. They're also more likely | ||
to attend! | ||
- **Split training up**. Don't give employees all the training in one go. Splitting training into shorter chunks will | ||
help keep them engaged. Consider using microlearning software as employees can learn and test their knowledge in small | ||
bite-size chunks. | ||
- **Create an SOP**. Create a standard operating procedure document that employees can refer to if they forget any of | ||
the training. | ||
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If in doubt, think about what helps you learn. And then do that. | ||
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Use Guided Learning | ||
------------------- | ||
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Don't sit employees down and talk at them for two hours. Hold workshops that combine training with doing. For example, | ||
instructors could give employees bite-sized chunks of information. Then employees could try it out for themselves. This | ||
kind of guided learning helps employees remember what to do because they've actually done it. | ||
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Tailor workshops by individual, so employees only learn what they need for their job, not everyone else's. | ||
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You should also bear in mind that some employees are less tech-savvy than others. If your company is adopting a cloud | ||
communications platform, some employees will know all about it, while others will be wondering, "what is cloud | ||
communications"? | ||
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This is a good time to bring in your tech-savvy volunteers. Pair them with colleagues who are less confident with | ||
technology so they can help their colleagues get up to speed. | ||
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Let Employees Learn on Their Own | ||
-------------------------------- | ||
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Some employees need hand-holding at every stage during training. Others learn best on their own. In fact, more and more | ||
workers in all age groups want fully independent learning. | ||
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So it's important to facilitate self-guided learning. You can do this by: | ||
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- Creating playground environment | ||
- **Providing online resources** for employees to work through if they need a refresher. Try to provide a mixture of | ||
resources, like step-by-step guides, infographics, audio recordings, and videos. All of these could be managed through | ||
a learning management system (LMS) which will help keep track of all training and enable you to identify any areas | ||
where you can improve. | ||
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Giving Employees a Reason to Use It | ||
----------------------------------- | ||
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Sometimes employees may still need convincing of the need to use new technology. Ongoing training can help with this, | ||
but so can applying the principles of A/B testing ideas (comparing one version of an asset with another) to your | ||
rollout. You might try: | ||
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- **Holding a workshop** where everyone tries out the new tech and compares it to the old. A virtual classroom is a | ||
useful option. It provides an engaging environment for learners to develop their skills and enables you to gather | ||
vital data on how successful the training is. | ||
- **Having a friendly competition** where one team uses the old tech and one team uses the new tech to see which is | ||
better. Use training software with integrated gamification with leaderboards and reward badges for encouraging | ||
employees to participate. | ||
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Providing incentives for people to use the new tech can also help. A small bonus or even an office trophy could be all | ||
it takes to encourage people to try it out. And keeping up a dialog will help you quickly address any concerns or | ||
issues. | ||
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Celebrating Success | ||
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Just as your company should have a customer-centric culture, it should also have an employee-centric culture. This means | ||
celebrating success, no matter how small. If an employee does something in record time because of the new tech, make | ||
sure everyone knows about it! Your marketing department can promote your business to employees as well as customers. | ||
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It's also important to reward employees for their contributions. Employees who make the best use of the new tech should | ||
be paid accordingly, especially if they boost the business's revenue. | ||
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If employees know you reward success, they'll be more motivated to adopt the new tech. They'll also be more likely to | ||
adopt new tech in the future. | ||
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Employees resist new technology for all sorts of reasons. Understanding those reasons is the first step to helping them | ||
adapt to new technology. The next step is using the tried-and-tested strategies outlined in this post |