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We get email as tickets to [email protected] with the subject 'Processed Drops'. How would I set these tickets to cc one of our workers? Or is there a better way to notify the worker? |
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Hi @clydieq! If you use something like Slack, Discord, or Teams you could @mention workers when tickets arrive in specific buckets: Workers can also receive a copy of certain messages and reply from an external email account (back through Cerb): They can use special If you just want to send them a notification by email, you can use an automation: Or you can add them as a watcher using a behavior or automation when tickets are created, and use the Notifications Emailer plugin (Setup->Plugins). |
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Hi @clydieq!
If you use something like Slack, Discord, or Teams you could @mention workers when tickets arrive in specific buckets:
#15
Workers can also receive a copy of certain messages and reply from an external email account (back through Cerb):
https://cerb.ai/guides/mail/relaying/
They can use special
#commandsto add comments, change status, etc.If you just want to send them a notification by email, you can use an automation:
#23
Or you can add them as a watcher using a behavior or automation when tickets are created, and use the Notifications Emailer plugin (Setup->Plugins).