Skip to content

Commit

Permalink
Update SUPPORT.md
Browse files Browse the repository at this point in the history
  • Loading branch information
osterman authored Jan 24, 2024
1 parent a8ba9ed commit 107130b
Showing 1 changed file with 1 addition and 1 deletion.
2 changes: 1 addition & 1 deletion SUPPORT.md
Original file line number Diff line number Diff line change
Expand Up @@ -59,7 +59,7 @@ For security issues, please do not post them publicly on the forums, issue track
3. **Search our Slack for the answer.** We see a lot of the same questions asked over and over again. Do a quick search before asking your question.
4. **Ask Constructive Questions.** When asking your question, mention any research you’ve done, relevant links and GitHub issues, as well as provide any relevant code samples.
5. **Use Markdown Formatting.** When pasting code samples, make sure you use markdown formatting. Code that is not formatted makes it difficult for others to read and reduce the likelihood of getting an answer. For longer blobs of text, make sure you use snippets.**IMPORTANT**: Make sure you have permission to share any code samples because these will be public.
6. Use the Appropriate Channel. We have dozens of channels that help us organize all the information and questions asked. The #general channel is only for welcoming new users or asking for help on where to ask a question.
6. **Use the Appropriate Channel.** We have dozens of channels that help us organize all the information and questions asked. The #general channel is only for welcoming new users or asking for help on where to ask a question.
7. **Do Not Cross-Post.** Use one channel at a time to avoid spamming our community. Keep in mind, users are in 57 timezones. You may not get an answer right away.
8. ** Keep Conversations in Threads.** Our channels get pretty busy. When multiple concurrent conversations are happening, it’s hard to keep it straight. Also, it’s helpful if you add supplementary information in the thread of the question, rather than posting a new message.
9. **Give Copious Praise.** Did you get the answer you were looking for? Did someone help you? Let them know! We operate on praise. There’s never enough.
Expand Down

0 comments on commit 107130b

Please sign in to comment.