Improve the issue template

.github/ISSUE_TEMPLATE.md

@@ -1,40 +1,45 @@
 Hello! Thank you so much for your interest in Buffalo. The fact you care enough to be here, right now, helping makes us very happy.
 
-**Pull Requests**: See [CONTRIBUTING.md](https://github.com/gobuffalo/buffalo/blob/master/CONTRIBUTING.md)
+## Prerequisites
 
-Before opening an issue, please make sure you have checked both [https://gobuffalo.io/en](https://gobuffalo.io/en) and [https://godoc.org/github.com/gobuffalo/buffalo](https://godoc.org/github.com/gobuffalo/buffalo) to see if there are docs, examples, etc... that might solve your problem quicker?
+* Check the documentation resources [gobuffalo.io](https://gobuffalo.io) and [godoc.org](https://godoc.org/github.com/gobuffalo/buffalo) to see if there are docs, examples, etc. that might solve your problem quicker.
+* Make sure to provide as much information as possible (stack traces, error logs, code examples, screenshots...), so we can better help you.
+* Read the [contributing guidelines](https://github.com/gobuffalo/buffalo/blob/master/CONTRIBUTING.md).
+* Support question are better asked in one of the following locations:
+  * On [#buffalo](https://gobuffalo.io/docs/slack) Slack channel.
+  * [Stack Overflow](https://stackoverflow.com/questions/tagged/buffalo)
+* Ensure the issue isn't already reported.
+* The issue should be reproducible with the `development` version.
 
-We also have an amazing [Slack Channel](https://gobuffalo.io/en/docs/slack) that are quick to help and chat with. :)
-
----
+Ready? Let's go (pun totally intended)!
 
-OK, you've gotten this far and you need help. That's alright. We're here, and happy, to help.
+*Delete the above section and the instructions in the sections below before submitting.*
 
-To get going we're going to need some information from you. Please be as verbose as you can be. Please. The more information like, full stack traces and error logs, code (we love to see examples!), screenshots, etc... that you can give means it is easier, and faster, for the community to help you out.
+## Description
 
-Ready? Let's go (pun totally intended)!
+If this is a feature request, explain why it should be added. Specific use-cases are best.
 
---- DELETE ABOVE --
+For bug reports, please provide as much *relevant* info as possible.
 
-## Steps to Reproduce the Problem
+### Steps to Reproduce the Problem
 
-  *Please describe in painful detail what you did (so others can play along with you) to get to this point. This includes things like the exact command(s) you used, or the `curl` command you used, that sort of thing.*
+  Please describe in painful detail what you did (so others can play along with you) to get to this point. This includes things like the exact command(s) you used, or the `curl` command you used, that sort of thing.
 
   1.
   1.
   1.
 
-## Expected Behavior
+### Expected Behavior
 
-*What did you what to happen? Tell us a story. We love to read.*
+What did you what to happen? Tell us a story. We love to read.
 
-## Actual Behavior
+### Actual Behavior
 
-*In the happiest of happy places what should have happened?*
+In the happiest of happy places what should have happened?
 
-## Info
+### Info
 
-*Please run `buffalo info` and paste the information below where it says "PASTE_HERE".*
+Please run `buffalo info` and paste the information below where it says "PASTE_HERE".
 
 <details>