add section on removing mattermost accounts

docs/team/infrastructure/idm_pdr.md

@@ -10,7 +10,7 @@ As a user within the Rocky Linux and Rocky Enterprise Software Foundation ecosys
 | **Owner** | Infrastructure Team & Identity Management Team |
 | **Email Contact** | [email protected] |
 | **Email Contact** | [email protected] |
-| **Mattermost Contacts** | `@label` |
+| **Mattermost Contacts** | `@label` `@neil` `@tgo` |
 | **Mattermost Channels** | `~Infrastructure` |
 
 ## General Information
@@ -28,9 +28,13 @@ If your intention is to keep your account active and hide your personal informat
 2. Select the checkbox for `Private`
 3. Save.
 
+## Mattermost Accounts
+
+While we are working to integrate Mattermost with Rocky Account Services, at this time, Mattermost accounts are still separate and are not included in a typical PDR Delete Request. If you wish to have your Mattermost account removed, you may follow the instructions below and indicate which account you would like to be removed. If submitting via email, please send from the address associated with the account you wish to have removed. If a different email address is used, the request will need to be validated with the account's proper address prior to actioning the request. For security reasons, we are not able to reveal the email address associated with any account name.
+
 ## Submitting a Request
 
-To submit a request, you may either [email](mailto:[email protected][email protected]&subject=PDR%20Delete%20Request&body=%23%23%23%23%20Personal%20Data%20Request%20-%20Remove%20%23%23%23%23%0D%0A%0D%0AThis%20ticket%20is%20for%20the%20removal%20of%20my%20Personal%20Data%20that%20is%20attached%20to%20my%20(%7Buser%7D)%20account.%0D%0A%0D%0A%23%23%23%23%20Provide%20the%20following%20information%20%23%23%23%23%0D%0A%0D%0APlease%20fill%20in%20the%20following%20information%20to%20authorize%20the%20removal%20of%20your%20personal%20information.%0D%0A%0D%0AUsername%3A%20%3CUSER%3E%0D%0ADate%3A%20%3CDATE%3E%0D%0AEmail%20Address%3A%20%3CEMAIL%3E%0D%0A%0D%0A%23%23%23%23%20Information%20%23%23%23%23%0D%0A%0D%0ACreating%20this%20ticket%2FSending%20this%20email%2C%20I%20am%20aware%20of%20the%20following%3A%0D%0A%0D%0A*%20During%20processing%2C%20my%20account%20will%20be%20disabled%20and%20I%20will%20no%20longer%20be%20able%20to%20login%0D%0A*%20During%20processing%2C%20my%20account%20will%20be%20removed%20from%20all%20applicable%20groups%20in%20Account%20Services%0D%0A*%20During%20processing%2C%20my%20account%20will%20be%20set%20to%20%22private%22%20in%20Account%20Services%0D%0A*%20Signatures%2Fconsent%20to%20the%20agreements%20(such%20as%20the%20Rocky%20Open%20Source%20Contributor%20Agreement)%20will%20be%20remain%20for%20record%20keeping%0D%0A*%20The%20ticket%20filed%20for%20this%20request%20will%20be%20set%20to%20private%20and%20I%20will%20be%20notified%20of%20its%20closure.%0D%0A%0D%0A%23%23%23%23%20Comments%20%23%23%23%23%0D%0A%0D%0A(If%20you%20have%20additional%20comments%2C%20you%20may%20leave%20them%20here.)) us or you may open a ticket at our [Bug Tracker](https://bugs.rockylinux.org)
+To submit a request, you may either [email](mailto:[email protected][email protected]&subject=PDR%20Delete%20Request&body=%23%23%23%23%20Personal%20Data%20Request%20-%20Remove%20%23%23%23%23%0D%0A%0D%0AThis%20ticket%20is%20for%20the%20removal%20of%20my%20Personal%20Data%20that%20is%20attached%20to%20my%20(%7Buser%7D)%20account.%0D%0A%0D%0A%23%23%23%23%20Provide%20the%20following%20information%20%23%23%23%23%0D%0A%0D%0APlease%20fill%20in%20the%20following%20information%20to%20authorize%20the%20removal%20of%20your%20personal%20information.%0D%0A%0D%0AUsername%3A%20%3CUSER%3E%0D%0ADate%3A%20%3CDATE%3E%0D%0AEmail%20Address%3A%20%3CEMAIL%3E%0D%0A%0D%0A%23%23%23%23%20Information%20%23%23%23%23%0D%0A%0D%0ACreating%20this%20ticket%2FSending%20this%20email%2C%20I%20am%20aware%20of%20the%20following%3A%0D%0A%0D%0A*%20During%20processing%2C%20my%20account%20will%20be%20disabled%20and%20I%20will%20no%20longer%20be%20able%20to%20login%0D%0A*%20During%20processing%2C%20my%20account%20will%20be%20removed%20from%20all%20applicable%20groups%20in%20Account%20Services%0D%0A*%20During%20processing%2C%20my%20account%20will%20be%20set%20to%20%22private%22%20in%20Account%20Services%0D%0A*%20Signatures%2Fconsent%20to%20the%20agreements%20(such%20as%20the%20Rocky%20Open%20Source%20Contributor%20Agreement)%20will%20be%20remain%20for%20record%20keeping%0D%0A*%20The%20ticket%20filed%20for%20this%20request%20will%20be%20set%20to%20private%20and%20I%20will%20be%20notified%20of%20its%20closure.%0D%0A%0D%0A%23%23%23%23%20Comments%20%23%23%23%23%0D%0A%0D%0A(If%20you%20have%20additional%20comments%2C%20you%20may%20leave%20them%20here.)) us or you may open a ticket at our [Bug Tracker](https://bugs.rockylinux.org).
 
 ### Ticket Request