outlookwebtest-my.sharepoint.com - Missing “Was this information helpful?” section on “Help” overlay

[softvision-oana-arbuzov]

URL: https://outlookwebtest-my.sharepoint.com/:o:/r/personal/test1_outlookwebtest_onmicrosoft_com/_layouts/15/WopiFrame.aspx?sourcedoc=%7BB071534C-F955-456A-92B7-737F1E130785%7D&file=My%20Notebook%20@%20Work&action=default&RootFolder=%2fpersonal%2ftest1%5foutlookwebtest%5fonmicrosoft%5fcom%2fDocuments%2fNotebooks%2fMy%20Notebook%20%40%20Work&auth=2

Browser / Version: Firefox ESR 60.2.1esr
Operating System: Windows 10 Pro
Tested Another Browser: Yes

Problem type: Something else
Description: Missing “Was this information helpful?” section on “Help” overlay

Prerequisites:
1. Microsoft account (Enterprise) available and signed in.
Steps to Reproduce:
1. Navigate to https://outlookwebtest-my.sharepoint.com/:o:/r/personal/test1_outlookwebtest_onmicrosoft_com/_layouts/15/WopiFrame.aspx?sourcedoc=%7BB071534C-F955-456A-92B7-737F1E130785%7D&file=My%20Notebook%20@%20Work&action=default&RootFolder=%2fpersonal%2ftest1%5foutlookwebtest%5fonmicrosoft%5fcom%2fDocuments%2fNotebooks%2fMy%20Notebook%20%40%20Work&auth=2
2. Click the “Tell me what you want to do” and select a “Help” topic (“share my notebook”).
3. Click “Get Help on “share my notebook””.
4. After “Help” overlay is displayed, click “Home” button.
5. Scroll down to the end of the page.
6. Observe the page.

Expected Behavior:
“Was this information helpful?” section is available.

Actual Behavior:
“Was this information helpful?” section is not available.

Note:
1. Reproducible on Firefox Nightly 64.0a1 (2018-09-23), Firefox Release 62.0.2.
2. Not reproducible on Chrome 69.0.3497.100.
3. Screenshot attached.

Watchers:
@softvision-sergiulogigan
@softvision-oana-arbuzov

sv; type: enterprise-survey

From webcompat.com with ❤️

[karlcow]

4. After “Help” overlay is displayed, click “Home” button.

Technically this is a new window, not an overlay.

The html element in the window which has been opened is 400x604.767px on my laptop. and the body is 400x584.767px

It contains an iframe:

<iframe 
    id="ocSearchIFrame" 
    class="ocSearchIFrame onwaenduser" 
    scrolling="auto" 
    src="/client/results?NS=ONWAENDUSER&amp;Version=16&amp;Lcid=1033&amp;SysLcid=1033&amp;UiLcid=1033&amp;HelpId=&amp;CorrelationId=34d804ae-5997-4e53-8ca4-9fbb0b45b7e4&amp;ShowNav=false&amp;IsIframe=true&amp;query=share%20my%20notebook&amp;src=TellMe" data-template-url="/client/results?Lcid=1033&amp;NS=ONWAENDUSER&amp;Version=16&amp;CorrelationId=34d804ae-5997-4e53-8ca4-9fbb0b45b7e4&amp;SysLcid=1033&amp;UiLcid=1033&amp;ShowNav=False&amp;Query=" 
    allowfullscreen="" 
    style="height: 500px;" 
    frameborder="0"></iframe>

The iframe has a 500px height. In my case the outline shows that it is bigger (dashed line) than the allocated space.

Requesting the iframe only shows no issue.
https://support.office.com/client/7e497458-6bf3-4de3-a362-f83636f0d5b9?lcid=1033&NS=ONWAENDUSER&Version=16&ShowNav=false&syslcid=1033&uilcid=1033

First of all it would be probably better to do :)

.ocSearchIFrame {
	width: calc(100% - 23px);
	height: auto;
	z-index: 0;
}

and put on the style attribute on the iframe element, something along:

style='height: calc(100vh - 110px);'

500px is a bit arbitrary and can run into the issue we have just identified. -110px take into account the different margins.

Note that there is a similar issue in chrome when opening the support URL.
https://support.office.com/en-US/client/results?Shownav=true&lcid=1033&ns=ONWAEndUser&version=15&omkt=en-US&ver=15&apps=WDWAENDUSER%2CXLWAENDUSER%2CPPWAENDUSER%2CONWAENDUSER

Note also that I received a slightly different design.

[adamopenweb]

Reached out to our contacts at Microsoft directly for these enterprise issues.

[softvision-oana-arbuzov]

The issue is still reproducible on my side.

Tested with:
Browser / Version: Firefox ESR 60.7.2esr, Firefox Nightly 69.0a1 (2019-06-25),
Operating System: Windows 10 Pro

[softvision-oana-arbuzov]

The issue has been fixed.
URL: https://support.office.com/en-us/client/results?ns=ONWAENDUSER&version=16&shownav=true&theme=white&uilcid=1033

Help home page:

Help - "share my notebook" search result

Tested with:
Browser / Version: Firefox ESR 60.9.0esr
Operating System: Windows 10 Pro