support opening tickets on infra/meta

docs/team/infrastructure/idm_pdr.md

@@ -50,6 +50,10 @@ Click the [following link](https://bugs.rockylinux.org) to open our bug tracker.
 7. Fill out the form appropriately. Do not remove data that starts that contains `{}` and ensure you have read the "Information" section. You may fill in comments as you see fit.
 8. Click `Submit Issue` at the bottom
 
+#### Alternative Ticket Process
+
+The bug tracker above provides a private way to ask for account deletion. For any account-related actions, up to and including deletion, we also welcome tickets to be created on the [infrastructure/meta](https://git.resf.org/infrastructure/meta/issues) issue tracker on git.resf.org. You may sign-in with keycloak to this service using your Rocky Account Services account, which we can additionally use to validate your ownership of the account. When creating a new issue, you may select the 'Account Requests - Personal Data Request' as the template.
+
 ### Email Request
 
 Click the [following link]( mailto:[email protected][email protected]&subject=PDR%20Delete%20Request&body=%23%23%23%23%20Personal%20Data%20Request%20-%20Remove%20%23%23%23%23%0D%0A%0D%0AThis%20ticket%20is%20for%20the%20removal%20of%20my%20Personal%20Data%20that%20is%20attached%20to%20my%20(%7Buser%7D)%20account.%0D%0A%0D%0A%23%23%23%23%20Provide%20the%20following%20information%20%23%23%23%23%0D%0A%0D%0APlease%20fill%20in%20the%20following%20information%20to%20authorize%20the%20removal%20of%20your%20personal%20information.%0D%0A%0D%0AUsername%3A%20%3CUSER%3E%0D%0ADate%3A%20%3CDATE%3E%0D%0AEmail%20Address%3A%20%3CEMAIL%3E%0D%0A%0D%0A%23%23%23%23%20Information%20%23%23%23%23%0D%0A%0D%0ACreating%20this%20ticket%2FSending%20this%20email%2C%20I%20am%20aware%20of%20the%20following%3A%0D%0A%0D%0A*%20During%20processing%2C%20my%20account%20will%20be%20disabled%20and%20I%20will%20no%20longer%20be%20able%20to%20login%0D%0A*%20During%20processing%2C%20my%20account%20will%20be%20removed%20from%20all%20applicable%20groups%20in%20Account%20Services%0D%0A*%20During%20processing%2C%20my%20account%20will%20be%20set%20to%20%22private%22%20in%20Account%20Services%0D%0A*%20Signatures%2Fconsent%20to%20the%20agreements%20(such%20as%20the%20Rocky%20Open%20Source%20Contributor%20Agreement)%20will%20be%20remain%20for%20record%20keeping%0D%0A*%20The%20ticket%20filed%20for%20this%20request%20will%20be%20set%20to%20private%20and%20I%20will%20be%20notified%20of%20its%20closure.%0D%0A%0D%0A%23%23%23%23%20Comments%20%23%23%23%23%0D%0A%0D%0A(If%20you%20have%20additional%20comments%2C%20you%20may%20leave%20them%20here.)) to open an email draft to us to start the process.